Inside Sales Representative

The Inside Sales Representative will be responsible for introducing services to new and established clients. They will communicate with customers by telephone and/or email. The primary duty involves building a large sales funnel by finding, developing, quoting, and tracking qualified opportunities that will lead to a sale.

MAJOR RESPONSIBILITIES/ACTIVITIES:

• Have an understanding of Mistras’ OneSource Solution portfolio with a focus on NDT.
• Generate and manage customer quotes and proposals, ensuring pricing accuracy and solution alignment with operational capabilities.
• Ensure timely follow-up of quotes and opportunities with customers.
• Drive customer satisfaction with the services being provided, with an eye toward future business opportunities.
• Close coordination with Sales and Operations Management, as necessary.
• Provide feedback on the market & competitive trends.
• Update & maintain current customer information, quotes, and sales activities CRM on a daily & weekly basis.
• Prepare all necessary reports in a timely & accurate manner, as requested by management.
• Provide feedback on methods to improve qualified lead generation and quoting results.
• Identify decision-makers amongst targeted leads to start the sales process.
• Conduct outbound and respond to inbound lead generation efforts.
• Deliver accurate forecasts, sales reports, and pipeline visibility on a regular basis to management.
• Participate fully in training sessions, meetings, skill-building, and professional development classes.

DESIRED COMPETENCIES:

• Resilience and persistence – ability to maintain enthusiasm and overcome rejection
• Strong listening and problem-solving – critical for understanding customer needs and creating accurate, timely quotes
• High energy and a self-starter attitude – essential for proactive outreach and quote generation
• Detail orientation – must manage multiple quotes and ensure pricing, specifications, and timelines are accurate
• CRM discipline – keeps detailed, current records of all quoting and sales activity

MINIMUM REQUIREMENTS:

• High school diploma, Undergraduate degree preferred
• Industry specific and/or NDT experience a plus.
• Experience in Sales and Marketing
• Valid Driver’s License
• Travel between 0-10% to customer sites/trade shows when the business need is required
• Microsoft Office suite (Word, PowerPoint, Excel etc.)
• CRM proficiency preferred
• Exceptional communication skills.
• Able to work in fast-paced, self-directed environment.

ESSENTIAL PHYSICAL FUNCTIONS:

• Frequent lifting up to 30 lbs.
• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee.  Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative. 

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above.  I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application. 

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company.  Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable):    Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable):    Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.