Inside Sales Representative

As a current employee of DP World, you will know that we believe our people are our greatest asset. As such, our talent is our priority and we look to fill roles internally wherever possible. We are keen to utilize our talent and provide career opportunities for growth and development aligning with the business aspirations for growth, operational excellence and exceeding stakeholder expectations.

We are therefore delighted that you are looking to further develop your career with DP World. Please do ensure that prior to applying to any internal vacancy you have understood the Internal Transfer Policy relevant for your region. It is best practice to ensure that your Line Manager is aware that you are exploring internal opportunities. At the time of interview, you may be asked to demonstrate their acknowledgment.

Inside Sales will play a crucial role in supporting our RKAMs throughout the Americas with the aim of accelerating growth and ensuring a positive customer experience. This position requires strong communication skills, in-depth market intelligence and Logistics and/or Freight Forwarding operational experience in a fast paced, dynamic Freight- Forwarding Field Sales environment.

This roll will be critical in supporting our RKAMs with tactical tasks daily and allow them to focus on more prospecting and sales work.

KEY ACCOUNTABILITIES

• Act as the main point of contact between internal DP teams and client
• Collaborate closely with sales executives to assist in the development and execution of sales strategies, including prospecting, lead generation, and account management
• Maintain regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
• Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards
• Monitor and track shipments to ensure on-time delivery, providing updates to clients and internal stakeholders as necessary
• Maintain accurate and up-to-date customer records, sales reports, and relevant documentation using our CRM system
• Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and excellent customer experience
• Address and resolve any issues or discrepancies related to shipments expectations
• Analyze customer reporting as needed
• Contribute to customer QBR preparation and delivery
• Assist in training members of the team on systems and processes
• Support in customer onboarding and Implementation
• Develop scalable implementation programs for customer types
• Develop and implement customer trainings on Quotation Module and Customer Portal

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Minimum of 4 years of experience in a sales and/or customer facing role within the Freight Forwarding or Logistics industry
• Strong knowledge of Freight Forwarding and/or Logistics operations and processes
• Experience in managing & coordinating solutions, business changes and customer projects 
• Excellent communication and interpersonal skills
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint)
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work independently and as part of a collaborative team
• Strong problem-solving skills and a customer-centric mindset

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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