Inside Sales Representative

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new, lead generation opportunities and existing customers/account base through a variety of outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the Company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Principal Responsibilities:

• Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment, lead generation, and sales methodology.
• Directs secured sales opportunties to the proper stakeholder(s), if required.
• Initiates sales inquiries directly to prospective and/or existing customers to promote product offerings, services and capabilities.
• Promptly, directs, and accurately responds to prospective or existing customer information requests.
• Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
• Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
• Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales team and suppliers.
• Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
• Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
• Other duties as assigned.

Job Level Specifications:

• General awareness of business, financials, products/services and the market. Developing basic knowledge of the industry and sales environment
• Works within an assigned territory/account, product/services or sales process with limited complexity; typically assigned accounts/opportunities with limited size. Follows existing procedures and established sales processes to sell standard products/services.
• Relies on manager to provide planning & manage resources. Has limited authority/ opportunity to set and negotiate product/service terms.
• Collaborates with internal team and support functions. Has limited direct contact with clients; may work independently or partner with other sales professionals
• Works within an assigned area or account base on small to moderately-sized accounts/opportunities with limited complexity.

Work Experience:

• Minimum experience required is typically less than 2 years with bachelor's or equivalent.

Education and Certification(s):

• Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.