Job Overview
An Inside Sales Representative works with customers to provide and ensure that products fulfill their specified applications and criteria with best-in-class service and support. This role, on the Inside and Online Sales Team, provides sales support and assistance to our Field Sales network, Integrated Systems customers and our online/eCommerce sales efforts by responding to customer inquiries and performing a variety of duties related to these inquires in a timely manner.
Job Functions
- Develops and maintains product knowledge through formal training, sales meetings and personal efforts
- Responds quickly to inbound customer inquiries; phone calls, emails, completed website forms
- Provides professional, accurate and detailed quotes with product information, pricing, shipping specifications, and payment terms in a timely manner
- Process orders and provide follow up throughout the completion of the purchasing cycle
- Demonstrates effective use business tools, Microsoft Office, Microsoft D365, Microsoft CRM
- Accurately maintain customer database information in Microsoft CRM
- Contribute to the maintenance of supplier information and product content
- Communicate strategic information regarding suppliers, customers and competition
- Any and all other such duties or assignments as directed by management
Travel Requirements
- <5% overnight travel for training (Travel expenses paid by Bastian Solutions)
Preferred Skills and Required Qualifications
- Associate Degree in a Technology or Business Discipline (Bachelor’s degree preferred)
- Material Handling knowledge preferred
- 0-2 years’ customer service skills experience preferred
- Strong communications skills (listening, written and verbal)
- Strong organizational and time management skills
- Responsive, the ability to react quickly and positively
- Team player who can also work independently.
- Demonstrates drive to succeed, entrepreneurial mindset to identify process improvements as part of the team
- Confident, positive, and enthusiastic approach about company, products, and processes
- Develops knowledge about company products and processes within 6 months in role
- Detail oriented to provide high quality work with moderate supervision
- Demonstrated proficiency in Microsoft Office, Microsoft CRM/ERP within 6 months in role
Top Skills
What We Do
Bastian Solutions, a Toyota Automated Logistics company, is a trusted supply chain integration partner committed to providing their clients a competitive advantage by designing and delivering world-class distribution and production solutions.
The expertise Bastian Solutions delivers includes exceptional results through a proven process of analytical consulting, engineering and design, simulation, project management, and installation services, while sourcing the best material handling equipment and automation technologies available.
With innovation at the forefront, the company also develops Exacta supply chain software, conveyor and sortation systems, custom automated material-handling equipment, robotics, autonomous vehicles and robotic shuttles, and state-of-the art industrial controls.
Bastian Solutions serves domestic and global markets, covering the United States, Canada, India, the Middle East, Mexico and South America.
