Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
The inside sales representative will generate sales of systems & parts to assigned customers. The position involves interaction with current customers and potential new customers’ requests. The inside sales representative will build relationships with current and potential customers to establish trust and rapport; nurture leads with the goal of converting them to customers and managing referrals from existing customers. The inside sales representative will work with the Field Service Technician for their assigned customers requiring onsite service. The position will support the inside sales and Packaging leads shared mailboxes.
Essential Job Duties and Responsibilities
- Close sales and achieve annual inside sales budget.
- Responsible for doing and keeping up to date on phone calls/emails, contacts, and opportunities in the C4C CRM.
- Responsibility to increase system & parts penetration by promoting Top Products utilizing upselling strategies.
- Responsible for selling remotely: via phone, email, MS Teams, and other digital channels.
- Call customers to introduce new added value solutions.
- Provide part/system quotes to customers and prospect customers.
- Interact with the commercial sales team, customer service, technical service, and customers.
- Maintains detailed knowledge of Nordson Adhesive Packaging products, prices, policies, and procedures; knows which Nordson Adhesive Packaging products can be most advantageously used with all Adhesive Packaging applications.
- Provides basic technical assistance for all products to assigned customers. This includes part numbers, basic troubleshooting, and service support. Involve technical service team when request is deeply technical or complex.
- Work with the Field Service Technician for assigned customers requiring onsite service.
- Manage the Packaging Leads mailbox.
- Participate fully in product training sessions, meetings, skills training, and professional development classes.
- Support and assist customer service when there is an influx of quotes from customers.
- Other duties as assigned.
Education and Experience Requirements
- Associate degree or equivalent experience is required. College degree is preferred.
- 3-5 years of customer facing experience including but not limited to sales or customer service.
- Prior customer service/sales experience is a plus.
- Experience with Adhesive Dispensing Equipment and parts is preferred.
- Experience in industrial sales is preferred.
- Experience with SAP/C4C or other CRM contact management system is preferred.
- Effective communication with both internal and external customers at all levels.
- Proficiency with Microsoft Office applications (Work, Excel, PowerPoint, MS Teams).
- Ability to manage a continual flow of information on a regular basis.
- Ability to maintain a high level of professionalism while communicating with customers and sales.
- Flexibility and the desire to take on additional responsibilities.
- Minimal
Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Packaging
Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Top Skills
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers.
Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met.
At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow.
We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics.
Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
