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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
About the Business Development Department
At UPS, our Business Development team is the driving force behind our growth. We partner with businesses of all sizes to deliver innovative logistics solutions, helping them succeed in an ever-changing global market. Our Inside Sales Representative acts as a trusted advisor - for growing UPS Small Package business within the small customer segment.
With clear growth opportunities—from Inside Sales Representative into Account Executive—your development never stops.
Job Summary
This entry business development position level is responsible of prospecting for new customers while working with existing clients to retain and grow revenue within an assigned book of business. The successful candidate has exceptional relationship building and communication skills to effectively assess customer needs and present appropriate solutions to support both revenue growth and retention of existing business. This role assists customers in navigating the ever-changing world of logistics and researches the competitive environment and uses product knowledge to generate creative and unique solutions to meet customer needs and business objectives.
Job Type: Full-Time / Permanent
Workdays: Monday to Friday (must be able to work ALL 5 days of the week)
Shift Hours: 8.30 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week)
Shift Duration: 8 hours a day (requires flexibility with Start and Finish time)
Work Location: Remote
Wage Salary: $20.12 per hour
Key Responsibilities and Duties
Prospect for new clients to expand market share in the small customer segment.
Respond to and resolve customer inquiries timely and effectively.
Develop strong relationships with existing customers to support growth and ensure a positive customer experience with every interaction.
Creates and positions compelling value proposals to potential and existing customers.
Participate in weekly team meetings and training sessions.
Compensation and Benefits
UPS offers a competitive base salary plus participation in our Sales Incentive Program (SIP) to recognize and reward strong performance. Additional benefits include:
Comprehensive health, dental, and vision coverage
Group insurance and pension/retirement savings plans
Paid vacation and personal time off
Employee stock purchase plan
Sales-specific perks such as car allowance reimbursement
Structured training and development, including participation in the UPS Sales Academy
Team support environment with assigned coach and mentor.
Employee discounts on UPS services and partner brands
Global career opportunities with a company that prioritizes growth and innovation
A strong culture of promotion from within will support future personal and professional development.
Requirements
Plus 2 years of B2B sales experience, preferably in logistics, transportation, or a related industry – Required
Proficiency in French and English (written and spoken) – Required (regular interactions with clients outside Quebec – 50%)
Intermediate computer skills: Word, Excel, Outlook (Microsoft Office) and Salesforce
Excellent verbal and written communication skills
Strong financial and market knowledge
Excellent negotiation and presentation skills
Meets local age and operations requirements to operate a vehicle | Class 5 License
Availability to work flexible hours and provides own vehicle for business
Bachelor's degree or International equivalent – Preferred
Why Join UPS?
At UPS, you’ll be part of a global leader known for its innovation, reliability, and commitment to excellence. We provide a collaborative environment where your skills are valued, your voice is heard, and your career can thrive. With clear growth opportunities—from Inside Sales Representative into the Account Executive —your development never stops. With our people-first culture, you’ll be supported every step of the way. At UPS, we’re not just moving packages—we’re delivering what matters.
The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.
All candidates must successfully complete a series of interviews to qualify. Background and reference checks will also be required.
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
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