Please note that this role requires on-site presence five days per week, Monday through Friday.Responsibilities Include:
This exciting Inside Sales role offers you the chance to be the champion for our customers across 2 Business Units (BUs) and interact with customers in the US and LAM! You will be the first point of contact, guiding existing and prospective clients through the entire Order to Cash (O2C) process.
What You'll Do:
Be the friendly voice and email pro, handling Tier I & Tier II customer inquiries across all business segments.
Tier I: Assist with basic requests like product documentation, technical data sheets, and certificates.
Tier II: Tackle complex issues by connecting customers with the right subject matter experts (e.g., Product, Legal).
Own the sample order journey! Process requests efficiently in Salesforce, ensuring all details are accurate for seamless transfer to our SAP ERP system. You will see it through from creation to customer delivery.
Become a master of Salesforce & SAP - these are your key tools for success!
Why You'll Love It:
Dynamic & Diverse: Work across 2 BUs, gaining exposure to a variety of products and customers.
Regional Focus: Develop a strong understanding of your specific region's needs.
Make a Difference: Your smooth O2C execution keeps sales flowing and customers happy!
Growth Potential: This role is a springboard to exciting opportunities within our company.
Additional responsibility details:
Keep clients proactively informed about their TIER I + TIER II case status, and sample order status, and take appropriate actions as needed - such as initiating and escalating follow-up with ad-hoc departments to satisfy the case or sample request to completion; maximizing Momentive’s ability to Serve.
Act as the front line + sedentary business role (aside from Commercial partners) for all inquiries (phone, email, web) related to sales, products, and services and ensuring customers' satisfaction with products, services, and features.
By acting as the front line + sedentary business role (as defined by each BU), this position will adopt a “Farmer” type profile – ultimately, freeing up the time of our field sales account managers so that they can focus their efforts on securing new business for Momentive (“Hunter” type profile).
Analyze data from Salesforce reports + dashboards to identify open issues and take appropriate action.
Analyze customer needs and determine appropriate interface communication flow between Customers, Sales, Logistics, and all other support departments – ADEs, Product Stewardship; Global Trade Compliance; Quality, and Legal (non-exhaustive list).
Work closely with Commercial communities to provide sedentary sales support. Overall responsibilities include maintaining static customer accounts, providing admin support as needed, endorsing value-added activities that drive business + profitability growth, and adopting the “Farmer” profile as earlier defined.
Build sustainable relationships of trust through open and proactive communication.
Contributes to internal Self Assessments (AMRS + EUR) for case management audits; employing a unique Inside Sales point of view to ensure compliance. Led by Global Inside Sales Business Process Owner (BPO).
Completes other duties as assigned
Travel:
At least 3 times per year: Customer Visits + Commercial trade shows aside with commercial partners
The following are required for the role
2+ years of demonstrated success in building and managing customer relationships within a sales or service environment (sedentary, field, or similar).
Proven ability to represent Momentive's brand positively through clear and professional communication (written and verbal)
Experience developing strong business relationships with internal and external stakeholders, including customers and suppliers.
Proficient in Microsoft Word and basic proficiency in Excel.
Comfort with various technologies used in a business environment.
Extensive experience managing customer needs in complex, international, and dynamic environments.
Proven ability to handle multiple customer requests and demands effectively, prioritizing based on urgency and importance.
Ability to handle multiple requests and demands on time, and prioritize workload depending on customer and business needs for on-time completion of each request.
Strong business acumen with the ability to take initiative and ownership of challenging customer situations.
Ability to inspire and coach others by setting a strong example through work ethic and performance.
Detail-oriented with a focus on accuracy.
Composed and professional under pressure, with a sense of urgency in completing tasks.
Excellent organizational skills to manage time effectively and prioritize tasks.
The following are preferred for this position:
Possesses hands-on experience working with the SAP Sales & Distribution (SD) module. Familiarity with core functionalities like order processing, pricing, deliveries, and invoicing is preferred.
Be a confident user of the Archieva application, capable of navigating functionalities relevant to the role (e.g., document management, workflow automation).
Salesforce experience
Bachelor's degree
Prior experience working within the chemical industry
#LI-NK1
What We Offer:Base Pay Range: $54,800 - $80,300The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. If you are interested in this position, we’d ask that you apply! #BePartoftheSolution
Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.
At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.
Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
Short term disability with 100% base salary coverage.
Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.
401k savings plan with 5% employer match plus additional contribution based on years of service.
Student debt pay-off program.
Professional development programs and courses.
Wellness programs and financial education.
Refer to the Hiring Process tab on our Careers page for a detailed description on the physical job requirements.
Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.
Top Skills
What We Do
As a premier global high-performance silicones and specialties company, Momentive creates solutions that improve quality of life for people and enable a more sustainable future. Our products are the result of a tireless pursuit of progress where the sun never sets on our global marketing and R&D efforts, resulting in innovations that help propel our customers’ businesses forward and positively impact all aspects of life – today, tomorrow, and into the future.
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