Summary:
The Inbound Sales Representative (full-time, remote) meets our customers’ business or personal needs by providing the right advertising product or technical assistance with our print and online services. This individual should have a competitive spirit and a strong customer focus with the ability to complete workload through inbound calls and emails while providing professional, courteous customer service to our advertising customers awhile meeting deadlines in a highly accurate environment.
Please note, this is a remote-based, full-time position (Monday – Friday and 2 hours Saturday morning) and candidates must reside in Ohio
What you will do:
Assist current customers as well as new customers in all aspects of classified advertising
Take incoming calls from families, funeral homes, and individuals placing obituaries
Assist callers in composing and editing obituaries, ensuring accuracy and sensitivity
Coordinate with newspapers and online publications to place Classified advertisements
Responsible for placing advertisements and documenting all customer transactions in accordance with company policy
Answer inbound calls and emails across multiple markets by quickly toggling between applications & confidently navigate an ad order entry system, and develop professional relationships with our customers
Assist customers in placing product orders and recommend new product offers
Work with customers by answering questions, researching/resolving issues, troubleshooting and ensuring that customers enjoy the time they spend working with you
Meet and maintain all individual and team standards as set by the department, attend product and system training events, and share ideas to improve business practices
What you will bring:
Confident demeanor, competitive drive, and goal-oriented nature
Excellent communications skills (oral and written), courteous and clear telephone voice
Positive, people oriented, energetic and motivated to meet customer needs
Analytical, creative, and innovative in solving problems
Call center experience in customer service or sales preferred
In-depth experience with Internet (Web and email)
Experience with computers (MS Office) and the ability to collaborate and work respectfully with coworkers and leaders is essential
Who we are:
The News-Herald, a subsidiary of MediaNews Group, is a local news organization that covers Lake and Geauga counties. Get breaking news, sports and entertainment coverage that fits your life.
“3x Built In Best Places to Work Winner - 2023, 2024 & 2025” (MNG Roles Only; not Trib, SDUT, or NYDN)
EEO Statement:
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
How To Apply:
Please submit an online application along with your resume for this position here https://myworkdaycenter.wd5.myworkdayjobs.com/en-US/MNG/details/Inside-Sales-Representative_R2568-1
Closing Date:
Continuous recruitment until the position is filled
Conditions of Employment:
A full pre-employment background check will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks
Must be available for shift work. May be required to work various hours for coverage outside of normal business hours
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Top Skills
What We Do
At MediaNews Group, our employees are our greatest asset.
MediaNews Group (MNG) was established in 1985 and has over 4,000 employees nationwide including subsidiaries and other corporate affiliates. There are more than 100 different brands within our portfolio. In addition to our print products, we are a client-centric digital organization that brings scale, precision, and sophistication to digital marketing. Leveraging the belief that people matter as much as technology, our suite of products, including Adtaxi, helps advertisers solve complex marketing challenges with custom, performance-driven solutions. Readers turn to us for all the news and information that matters to them nationwide. Adtaxi is an exclusive program with the ability to reach 196M or 95% of the U.S. wired population that was established in 2010. Learn more at www.medianewsgroup.com.
Why Work With Us
We are a team-first culture that ensures every employee has the opportunity to grow and learn. At MNG, we promote from within and work with team members to achieve their full potential. We truly believe that failure is not a setback, but an opportunity. Join our team and feel good about what you're doing and where you're going!
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