Company: Glass America
Elmhurst, IllinoisWe put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
POSITION SUMMARY:
Inside Sales Representatives provide effective and outstanding customer service to all customers, answer inbound calls from prospective customers to prepare and present quotes and recommendations based on customers’ needs, effectively communicate with prospective customers to explain and sell Glass America products and services, appropriately respond to inquiries and questions, use available resources to provide accurate information about our products and our competitive prices, turn objections into sales, and use strong sales techniques to close each sale.
PRINCIPLE FUNCTIONS AND RESPONSIBILITIES:
*Including but not limited to:
Handle customer inquiries via phone and email.
Provide customers with auto glass product and service information.
Provide customers with estimates, make sales, schedule appointments, and process orders.
Document all call and sale information.
Make follow-up sales calls on all estimates that have been written and not sold.
Assist with handling work for peers who are not available or are out of the office.
Consistently meet all metrics established for the ISRs.
SKILLS/ABILITIES:
Professional and pleasant telephone voice.
Ability to effectively function in a team setting.
Easily adaptable to a fast-paced environment managing multiple tasks.
Excellent interpersonal communication skills (i.e., verbal, written, listening).
Cheerful and helpful attitude.
Good data entry and typing skills.
Ability to function in a fast-paced environment.
Problem-solving skills (i.e., handling customer concerns, competitive pricing tactics, etc.).
Ability to sit for long periods and use/read a computer keyboard and monitor.
Able to work Saturday or Sunday as part of a weekly schedule.
EDUCATION/QUALIFICATION/EXPERIENCE:
High School diploma or GED preferred.
Experience using a PC with various software packages.
Call center, customer service, or sales experience is strongly preferred.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
- 80 hours of paid time off annually.
- 80 hours paid parental leave.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance.
- 401(k) Retirement Plan with Company Match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Free prescription or non prescription safety glasses each year.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
This position pays $18/hr plus commission.
Top Skills
What We Do
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services
