JOB SUMMARY
This job generates outbound and receives inbound calls from potential members to sell designated Highmark Government Market products. The incumbent meets and/or exceeds established quotas in terms of total calls, prospects sent to meetings, and contracts sold as well as predetermined enrollment targets. The incumbent reviews and follows up with leads provided on a daily basis and is responsible for being the back-up or substitute for field sales.
ESSENTIAL RESPONSIBILITIES
Respond to inbound phone sales inquiries and make outbound follow-up calls to prospective Highmark Government Markets members.
Document outcomes accurately in customer relationship management (CRM) system.
Utilize a consultative sales approach to determine needs, make plan presentations, handle objections, and close the sale over the phone.
Meet and exceed established new sales and retention targets.
Communicate effectively in an engaging and professional manner with ability to influence decisions verbally.
Educate eligible individuals while adhering to company policies, National Association of Insurance Commissioners (NAIC) guidelines, state and CMS regulations.
Drive face-to-face sales opportunities to alternate sales channels when appropriate
Provide feedback to Government Markets sales leadership and applicable departments related to sales opportunities, market trends and customer experience to help establish best practices and process improvements across business unit and matrixed organization.
Other duties as assigned or requested.
EXPERIENCE
Required
1 year of experience interacting directly with consumers
Preferred
4 years of experience working in a call center environment with proven track record of meeting/exceeding individual and business unit targets.
Knowledge of Medicare markets including plan offerings
Sales background
SKILLS
Strong desire and skill set to learn, influence decisions, close sales and meet/exceed sales and retention targets
Experience with PC software including Microsoft suite products
Exceptional and highly effective phone soft skills
Ability to talk and type at the same time
EDUCATION
Required
High School/GED
Preferred
Associates
LICENSES or CERTIFICATIONS
Required
PA and/or WV and/or DE and/or NY Producers License with lines of authority in Accident and Health or must be obtained with 45 days of hire.
Preferred
None
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Frequently
Lifting: up to 10 pounds
Frequently
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$19.23Pay Range Maximum:
$28.85Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms.
A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best.
Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia.
We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions.
We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
