We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
Glass America
Entry Level Call Center Sales
Elmhurst, IL
$18.00 per hour plus monthly commission (when eligible)
Eligible for health benefits on your first day of work!
Glass America is currently seeking a full-time Customer Service Representative (CSR) at our office in Las Vegas, NV!
Great Hourly Pay + Monthly Commission!
Full Time (4 days during the week and Saturday)
Schedule: Weekdays 9:00am to 6pm and Saturday 7:30am to 3:30pm.
Eligible for Benefits on DAY ONE!
The Inside Sales Representative (ISR) will provide effective and outstanding customer service, answer inbound calls from prospective customers and present quotes and recommendations based on the customer's needs. Communicate and explain to customers our auto glass products, appropriately respond to inquiries and questions and utilize available resources to provide accurate information about our professional service and our competitive pricing.
Follow our step by step process to provide quotes on our competitively priced installation and repair services.
Explain to customers our auto glass products, lifetime workmanship warranty and value proposition.
Book the appointment and process the order, operating with a sense of urgency throughout the call.
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Professionally handle customer interactions and general inquiries, both over the phone and through email.
Make follow-up communication on all estimates that have been written but not sold.
Qualifications
Call center, care center, customer service and/or sales experience is preferred but not required.
Experience using a PC with various software packages.
Good data entry and typing skills.
Problem solving (i.e. customer complaints, competitive issues).
Ability to sit for long periods of time.
Bilingual speaking skills a plus!
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation Details:
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What We Do
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services
