Inside Sales Representative

Location: US North Central, Remote

Job Summary:

The Inside Sales Representative (ISR) is responsible for sales and account management within NA and/or assigned account portfolio.  The ISR identifies, drives, and closes new business opportunities; works with the regional sales manager to provide account management support; and identifies new business growth opportunities within the existing account base.

Responsibilities:

Sales and Business Development:

• Generate leads and build a pipeline of prospective customers, including 8x8 voicemail management
• Follow up on leads, qualify potential customers and advance the sales process
• Conduct sales activities and virtual meetings to advance the sales process and drive opportunities for successful closure

Account Management: 

• Maintain ownership of portfolio of accounts managed and driven throughout the full lifecycle
• Collaborate with the Regional Sales Manager to provide account management support throughout the customer lifecycle for accounts owned and led by the RSM
• Work collaboratively to identify and close upsell and growth opportunities within existing accounts
• Ensure customer satisfaction and retention through regular follow-ups and proactive communication
• Quote processing
• SFDC uploading design registrations and renewals

Collaboration:

• Collaborate with cross functional teams to ensure smooth implementation and support of services
• Participate in team meetings and contribute to the overall sales strategy
• Supporting Reps – running POS, checking registrations, addressing opportunities (duplicates, checking end customers, dates, etc)
• Backup for territory’s

Reporting:

• Use Salesforce.com to manage and document customer interactions and pipeline status
• SFDC report generation
• Excel generated reports from SAP/BI

Minimum Qualifications:

• Minimum of 3 years of sales experience, preferably in telecommunications or technology sector, with a focus on services sales
• Strong interpersonal and communication skills
• Ability to build and maintain relationships with customers at all levels
• Excellent negotiation and closing skills
• Proficient in using CRM software and other sales tools
• Self-motivated, results-driven, and able to work independently.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.