Inside Sales Representative

Role summary:

An Inside Sales Representative primarily focuses on selling products or services directly to customers from within the company's office, rather than traveling or meeting clients face-to-face.

Key responsibilities and activities include, but is not limited to:  

• Manage and updating the CRM system on a regular basis, upselling and cross-selling to existing customers, as well as attending industry events and educational workshops as required.

• Take ownership of allocated Inside Sales tasks related to customer accounts.

• Communicate all customer-required specifications and documentation effectively within the organization.

• Develop a deep understanding of customer needs, preferences, and requirements.

• Generate accurate and competitive quotations based on customer specifications and requests.

• Ensure prompt execution of customer purchase orders, coordinating with relevant departments for smooth order processing.

• Customer management for project market thru assigned customers.

• New development of new market thru customers.

• Actively supporting sales team and customer engagement by bringing specific knowledge and experience related to construction and maritime.

• Working with marketing and other department and cross functional team to develop activities and creating demand.

• Ensuring and follow up all projects based on leads (internal and externally).

• Manage and monitor to ensure opportunities pipeline are follow up properly.

• Developing new sales opportunities using outbound cold emails, cold calls, and lead follow-ups

• Communicating with customers to understand their needs and requirements and identify sales opportunities.

• Answering customers’ questions, resolving their concerns, and providing additional information via calls and emails

• Explaining and demonstrating the functions and features of products and services.

Required Skills & Experience  

• Diploma in business management or any discipline

• Minimum 1-2 years’ experience

• Proficient in MS Office applications, good knowledge of excel.

• Excellent command of both written and spoken English / Mandarin

• Team player and able to multi-task.

• Excellent communication, interpersonal skills and work well under pressure.

• Knowledge in INCOTERMS

• Customer focused and results driven.

Other Information

• Working Location: 7 Tuas Avenue 1

• Working Hour: Monday - Friday (8.00am - 5.30pm)

• Friendly Working Environment

• Employee Insurance coverage for Hospital & Surgical coverage and medical expenses

• Company Transport Provided