At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Join Mr. Cooper Group – the largest mortgage servicer in the country. We are a trillion-dollar mortgage servicing portfolio and over 6 million customers. Our Loan Officers are consistently receiving the most, and highest quality inbound leads in the industry.
Key responsibilities
- Field and evaluate customer service questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution
- Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions
- Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences
- Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management
Experience
- 2 years of experience preferred in sales atmosphere with quotas, metrics or goals with the ability to prioritize tasks in a fast paced environment
- High School Diploma or GED
- Excellent interpersonal, written and oral communication skills
- Must have strong sales and closing techniques
- Ability to take initiative and responsibility
- Strong problem solving ability with multiple systems and scenarios
- Organizational skills and attention to detail
- Proficient in Microsoft Office/Excellent computer skills
- Commitment to attain NMLS License (Mr. Cooper provides paid training time and exam costs
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023152
Job Category:
Sales
Primary Location City:
Lewisville
Primary Location Region:
Texas
Primary Location Postal Code:
75067
Primary Location Country:
United States of America
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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