Sales Support Specialist

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Sales Support Specialist plays a pivotal role in driving the company's success by surpassing revenue targets and sales quotas. This dynamic position involves quoting for IT solutions and nurturing relationships with existing clients. The ultimate goal? Ensuring every customer interaction leaves a lasting impression of satisfaction and trust in our organization.

What you’ll bring

• Experience working in a high-volume sales environment would be a plus
• IT Quoting experience
• Cold-calling experience
• Customer-centric sales approach based on active listening, clear communication, and effective follow-up
• Positive and open communication style

Responsibitilities

• The Inside Sales Representative is responsible for ensuring that requests for quotes from existing and new customers are acknowledged, processed and issued in accordance with the organisation's policies and procedures.

• Working closely with new and existing clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation.
• Maintaining call rates to assure contact with assigned clients and acting as the main interface between the client and the organisation to ensure an optimal level of service is always provided.
• Negotiating price and volume discounts (where applicable) in accordance with the organisation's policies and liaising with Technical Support staff regarding technical issues to ensure client retention and continued business.
• Understanding the customer's objectives, buying criteria and decision-making processes and forming long term business partnerships in order to leverage revenue from the relationship and promote the organisation as a quality supplier with the aim of achieving "preferred" supplier status. Identifying and gaining new business through a sustained program of cold calling, mailing and following up referrals/leads and keeping abreast of competitor's Sales strategies.

Culture and Benefits

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.