Inside Sales Representative

PRIMARY DUTIES AND RESPONSIBILITIES:

• Prioritize and make calls to prospects and existing customers
• Maintain contact database with accurate profiles, notes and opportunity information.
• Successfully complete IDEXX training on our markets, our products and selling skills.
• Coordinate sales opportunities that span multiple IDEXX products involving multiple IDEXX sales representatives.
• Coordinate efforts with field sales team to retain, acquire and grow account base.
• Ensures complete and timely information about customer accounts is available to decision makers to yield effective business strategies and outcomes.
• May attend industry shows in territory as necessary.

Specific to VetSoft:

• Executes campaigns developed by VetSoft Marketing and VetSoft Sales. 

• Contacts prospective customers to identify potential needs and product fit for IDEXX PIMS solutions. 

• Create and log opportunities and activities in VetSoft CRM. 

• Nurture early-stage opportunities. 

• Helps qualify and assess account needs. 

• Identifies and documents account insights and needs and effectively delivers those insights to the sales team. 

• Handoff opportunities to the appropriate VSC. 

• Achieves monthly pipeline generation goals while qualifying inbound opportunities. 

• Positively promotes and represents the IDEXX brand on a global basis.

• Most frequent contacts with National Software Sales Managers, VSAs, VSSSs, ASLs. 

EDUCATION:

• Bachelors degree or equivalent combination of education and experience required.

REQUIRED SKILLS AND ABILITIES:

• High comfort with both outbound and inbound sales activity, combining account strategy with attention to detail.
• Strong communications skills including writing, listening and questioning.
• Sales ability / persuasiveness.
• Strong interpersonal skills with ability to establish rapport quickly, build and maintain relationships.
• Capability to absorb and articulate technical information.
• Highly motivated and goal oriented.
• Strong organizational skills, especially in a multi-tasking environment.
• Effective time management skills to ensure desired business outcomes
• Ability to work both independently and as part of a team.
• Computer proficiency (Microsoft Windows, Excel, Word and Outlook).

PHYSICAL DEMANDS:

• Extensive sitting or standing, phone and computer use.
• Ability to work a flexible schedule, including evenings or weekends
• Overtime may be required.
• Some travel may be required.

WORK ENVIRONMENT:

• General office environment.
• Normal office noise level, with occasional moderate noise.

LEVELING GUIDE:

• Has developed specialized skills through job-related training and considerable on-the-job experience.
• Work typically involves technical skills and/or administrative duties within standard operating procedures and/or scientific methods.
• Completes work with limited degree of supervision.

Specific to VetSoft:

• Independently prospects across Vet. Soft. Cloud PIMS portfolio. 

• Runs high profile campaigns or own qualification of larger / more complex deals. 

• Relevant Work Experience: ~1+ years. 

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