Inside Sales Representative

Position: Inside Sales Representative (ISR)

Reports to Title: Manger Inside Sales

Department/Division: Sales

Primary Work Location: Bloomington, MN

Job Code/Classification: Non-Exempt

Position Overview

The Inside Sales Representative sells GN ReSound branded and Private Label hearing aids to audiologists, dispensers, physicians, hospitals, and other hearing healthcare professionals. This is done primarily over the telephone. Builds and maintains customer relationships to grow current customer’s business.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Reach or exceed territory sales goals on a monthly, quarterly and annual basis via: incremental sales increases, successful introduction of new products, promotions, marketing opportunities, seminars and courses.
• Build relationships with existing customers by effectively communicating via phone and email to sell products and services and respond to customer concerns.
• Expand ReSound sales by managing prospect sales cycle from initial contact to close, playing a key role in revenue growth and new customer acquisition in defined territory
• Partner with outside sales representatives, marketing representative, professional trainer, and customer service within Channels of distribution and segmented accounts:
• Detail phone calls in CRM system (salesforce.com). 
• Analyze weekly sales reports and formulate action plans with outside counterparts to increase Points of Sales and Share of Wallet.
• Strategic account management for selected accounts with heavy focus on preparing annual customer marketing plan, with quarterly updates, unit trend analysis, price monitoring and renegotiation to gain and protect unit share.
• Ability to understand and deliver value statements about the following programs: Accelerate, Business Development programs, Focus Marketing, ReSound Pro, Fitting Software, etc.
• Update and maintain SFDC (Main CRM database system) continuously with accurate information for accounts you are responsible for.
• Attend trade shows, conventions, sales meetings, customer incentive trips, training seminars, and in person sales calls and other functions as needed. (approximately 4 times per year)

Competencies (Knowledge and Skills needed for this position.)

• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management. 
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Dynamic interpersonal and communication skills both written and verbal
• Strong telephone communication and organizational skills.
• Ability to work independently and as a team member
• Ability to develop trust and build relationships easily with customers, prospects, and internal teams
• Strong focus on providing customer with superior support and service
• Strong rapport building skills and active listening skills
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. 
• Attend ongoing Company sales and technical training and take personal initiative for professional development as needed.
• Safeguard sensitive and confidential Company information.
• Follow the HR policy including all company and department policies and procedures
• Computer and typing skills including Word, Excel, Outlook.
• Ability to work in individual and team setting.
• Proven successful sales performance.
• Desire to follow career track progression from Inside Sales to future Outside Sales opportunity.
• Meet or exceed all outlined expectations in terms of activity and actual sales results in order to successfully execute mutually desired career track.
• Learn the contact management software.

Desired Qualifications

Required Education (if necessary):

• Bachelor’s degree; or equivalent work experience and knowledge.

Preferred Education (if necessary):

• Business or Speech & Hearing emphasis.

Experience (if necessary):

Successful Phone Sales experience in medical device or hearing industry. Minimum of 2 years Business to Business selling experience (non-retail). 1-2 years sales experience with outside sales experience preferred.

Travel (if necessary): Occasional Travel – 3-4 times a year for sales conferences

Other Information

Direct reports: None

Indirect reports: None

Working Environment: Open seating arrangement. Hybrid, Combination of Office and Remote Work

Physical Demands: Sitting, Standing, Typing

Position Type and Expected Hours of Work: Monday-Friday standard business hours. Hours may vary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement.
E-Verify

GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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