Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
Are you passionate about helping customers find the right solutions for their projects? Do you enjoy a fast-paced environment where no two days are the same? We're looking for a customer-focused Inside Sales Representative to join our team at our Auburn, WA Millwork and play a key role in delivering an exceptional customer experience.
In this role, you'll combine product knowledge, sales expertise, and outstanding customer service to help customers successfully complete projects ranging from decks and fences to sheds and stairs. If you thrive on building relationships, solving problems, and supporting customers from start to finish, we'd love to hear from you.
What You'll DoDeliver Exceptional Customer Service- Assist retail customers in person, by phone, and via email.
- Answer questions regarding products, pricing, availability, and returns/exchanges.
- Guide customers in selecting the best products and solutions for their needs.
- Build positive customer relationships through professional and responsive service.
- Actively promote and sell company products, services, and related solutions.
- Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
- Identify opportunities to increase sales through product recommendations and add-on offerings.
- Develop a strong understanding of company products, pricing, and promotions.
- Enter customer orders accurately into company systems.
- Schedule and coordinate product deliveries to ensure customer satisfaction.
- Monitor order details and follow through on customer requests.
- Assist with inventory management, stocking, merchandising, and signage.
- Maintain a clean, organized, and safe work environment.
- Participate in customer workshops and educational events.
- Resolve routine customer concerns and escalate more complex issues when needed.
- High school diploma or GED.
- Six (6) months of sales, retail, customer service, or related experience; or an equivalent combination of education and experience.
- Experience in building materials, home improvement, construction, or related industries.
- Knowledge of estimating materials for residential projects.
- Experience operating or willingness to learn material handling equipment.
- Work in both office and outdoor yard environments with varying weather conditions.
- Regularly lift and carry up to 25 pounds and occasionally up to 80 pounds.
- Stand and walk for extended periods throughout the workday.
- Frequently bend, kneel, reach, and perform physical tasks.
- May occasionally operate forklifts, pallet jacks, hand tools, and other equipment following training and safety guidelines.
At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
In addition to the base wage listed, this position is further eligible to receive commission compensation for earned commissions related to sales of eligible Company products and/or services subject to changes in plan design and documents and in accordance with applicable law. Commissions are based on a percentage of the transactions sold and subject to the terms and conditions of the applicable Commission Agreement.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. This role is eligible for medical, dental, vision, and disability insurance plans, 401(k) retirement savings plan, PTO (including paid sick time), and 8 paid holidays per year (for salaried and hourly team members). Details about Builders FirstSource’s benefits offerings are available here www.bldrbenefits.com.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to [email protected]. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance.
Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.
Skills Required
- High school diploma or GED
- Six months of sales, retail, customer service, or related experience, or an equivalent combination of education and experience
- Ability to lift and carry up to 25 pounds regularly and up to 80 pounds occasionally
- Ability to stand, walk, bend, kneel, reach, and perform physical tasks throughout the workday
- Experience in building materials, home improvement, construction, or related industries
- Knowledge of estimating materials for residential projects
- Experience operating or willingness to learn material-handling equipment
What We Do
Builders FirstSource is a leading U.S. supplier of structural building products, value-added components, and services for professional customers in new residential construction, repair, and remodeling. It combines manufacturing, distribution, and installation of building materials, including manufactured components, to help homebuilders and contractors complete projects. The company serves customers through its nationwide network and emphasizes customer service, innovation, and capabilities that streamline homebuilding.
