Waste Connections, Inc. is looking for an Inside Sales Representative to join our GROWING Charlotte, NC market area.
This role is perfect for a driven, customer-focused professional who wants to build relationships and grow with an industry leader!
DUTIES AND RESPONSIBILITIES:
- Communicate effectively over email and phone with customers.
- Respond to customer inquiries- via phone and email to resolve customer issues.
- Liaise with internal teams to determine service requirements, resolve issues, or complaints.
- Coordinate the setup and installation of new accounts.
- Creates and closes out work orders.
- Analyze accountancy activity and suggest opportunities for service improvements to the customer.
- Maintain appropriate documentation, per company policy and internal controls.
- Reconcile customer balances and perform customer audits.
- Understand customers’ aging balances and our local collections policy.
JOB REQUIREMENTS:
- Prior inside sales, customer service, or call center experience strongly preferred.
- Sufficient understanding of RMO and Salesforce, preferred.
- Excellent communication skills, both verbal and written, with the ability to clearly explain products and services to customers.
- Proficiency with Microsoft Word, Excel, and Outlook; experience working with CRM systems or sales tracking tools is a plus.
- Strong multitasking abilities and excellent organizational skills in a fast-paced, high-volume environment.
- Customer-focused mindset with strong problem-solving and follow-up skills.
- Ability to build rapport quickly and maintain positive, professional relationships with customers.
- Self-motivated with a strong work ethic and the ability to manage time effectively.
- Comfortable making outbound calls and handling inbound sales inquiries.
- Ability to work independently while also collaborating effectively with a team.
- Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical office setting.
Successful candidates are those who seek to thrive in an environment of operational excellence and accountability.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
#ACSales
Skills Required
- Prior inside sales, customer service, or call center experience
- Understanding of RMO and Salesforce
- Excellent verbal and written communication skills
- Proficiency with Microsoft Word, Excel, and Outlook
- CRM systems or sales tracking tools experience
- Strong multitasking and organizational skills in a fast-paced, high-volume environment
- Customer-focused mindset with problem-solving and follow-up skills
- Ability to build rapport and maintain professional customer relationships
- Self-motivation, strong work ethic, and effective time management
- Comfort making outbound calls and handling inbound sales inquiries
- Ability to work independently and collaborate with a team
- Ability to perform sedentary work, repetitive computer and phone tasks, and prolonged screen-based work
What We Do
Waste Connections, Inc. is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets in the U.S. and Canada. Through its R360 Environmental Solutions subsidiary, the Company is also a leading provider of non-hazardous oilfield waste treatment, recovery and disposal services in several of the most active natural resource producing areas in the United States, including the Permian, Bakken and Eagle Ford Basins. Waste Connections serves more than six million residential, commercial, industrial, and exploration and production customers from a network of operations in 39 states, six provinces and the District of Columbia. The Company also provides intermodal services for the movement of cargo and solid waste containers in the Pacific Northwest. Our corporate strategy targets secondary and suburban markets that have strong demographic growth trends and where competitive barriers to entry can be developed. We seek to avoid highly competitive, large urban markets and target markets where we can provide either non-integrated or integrated solid waste services under exclusive arrangements, or markets where we can be integrated and attain high market share. We are a leading provider of solid waste services in most of our markets, and approximately 50% of our revenues are derived from market areas where we have franchise or exclusive rights to provide our waste services.
