Inside Sales Representative

Posted Yesterday
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30067, Marietta, GA, USA
In-Office
Mid level
Industrial • Manufacturing
The Role
Provides technical inside sales support for industrial instrumentation and process equipment. Responsibilities include answering customer questions, identifying and specifying products, recommending substitutions, preparing quotations, managing orders and delivery updates, resolving technical and billing issues, and supporting outside sales staff. The role requires mechanical aptitude, technical customer service skills, product knowledge, and collaboration with technicians, manufacturers, applications specialists, and accounting.
Summary Generated by Built In
Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia.  Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com    

Looking for a career in Inside Sales that involves providing technical customer service? Do you possess a mechanical aptitude, enjoy solving problems, and are a team player? Then this position may be for you as we are looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Instrumentation Inside Sales team. 
 
In this role, you will be responsible for:
Providing outstanding service to our customers and support to the outside sales staff
Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
Selecting and specifying products based on customer application and design prerequisites
Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
Obtaining purchase order number and/or credit card information from customer
Conferring with Accounting to research and resolve invoicing or credit discrepancies
Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products
 
This is a full-time in-office position at our Marietta, GA headquarters. Hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
 
Required Education and Experience
Associate’s Degree (Bachelor’s preferred) from a Business or Engineering program. Other majors and experience will be considered.
Or
Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.
 
Preferred Attributes
Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude
Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence
Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric
Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.
 

Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).   
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Skills Required

  • Associate's degree from a Business or Engineering program, or equivalent education and experience
  • Three or more years of experience in an inside sales-related position within the industrial fluid process industry
  • Bachelor's degree from a Business or Engineering program
  • Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, and steam traps, or strong mechanical aptitude
  • Ability to read and interpret technical drawings, electrical schematics, and technical procedures
  • Ability to write reports and general business correspondence
  • Ability to calculate discounts, commissions, proportions, and percentages
  • Ability to convert standard measurements to metric
  • Working knowledge of Microsoft Office products, including Outlook, Word, and Excel
  • Working knowledge of Prophet 21

SunSource Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SunSource and has not been reviewed or approved by SunSource.

  • Healthcare Strength — Healthcare Strength: Medical, dental, and vision coverage with plan options are offered alongside wellness programs and an EAP. Offerings also include HSA/HRA and FSA choices that broaden the health coverage scope.
  • Retirement Support — Retirement Support: A 401(k) with company match is included and called out in employer-provided materials. This provides a clear foundation for long-term savings within the total rewards package.
  • Leave & Time Off Breadth — Leave & Time Off Breadth: Paid vacation and holidays are part of the package, with PTO described as decent and vacation potentially capping near four weeks. These time-off elements contribute to a rounded core benefits menu.

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The Company
HQ: Addison, IL
1,861 Employees

What We Do

SunSource, a leader in industrial and mobile fluid power distribution for over 85 years, provides customers with innovative solutions that help reduce maintenance costs, lower operating costs and increase productivity. The solutions are part of the SunSource Advantage: a comprehensive program offering design and engineering support; supply chain optimization; productivity solutions; value-added services; and repair capabilities. As a national distributor with local presence, SunSource has a unique and dominant position as a full-service resource for the industrial, OEM, MRO and mobile industrial equipment industries. We distribute a broad range of components, but SunSource is much more than a distributor just supplying fluid power components or systems. Along with high-quality products, we provide a commitment to high-quality customer service and technically sound, cost-effective solutions. SunSource’s history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the company’s growth objectives

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