Inside sales representative

• This position is located at our Sherbrooke satellite.
• We are looking for an enthusiastic person who is committed to customer service.
• Knowledge of welding processes and products is an asset.

Summary Job Description:   The Inside Sales Representative (ISR) is responsible for selling welding equipment, tools, and supplies to customers. They play a key role in customer service, providing expert advice and collaborating with colleagues to meet customer needs.  The ISR is also responsible for processing orders, managing inventory, preparing quotes, and staying informed about competitors' activities. They actively contribute to the smooth operation of the store and customer satisfaction.

Key Responsibilities

Welcome and advise customer

• Provide first-rate assistance to customers in selecting welding equipment, durable goods, power tools, safety supplies, and industrial gases.
• Provide excellent customer service in person, by phone, and by email.
• Meet customer needs by recommending appropriate products and services.

Order Management:

• Analyze and expedite customer orders in a timely manner.
• Enter sales data, quotes, and other relevant information into the inventory control system.
• Ensure that customer inquiries regarding billing issues, bottle balances, order status, and delivery times are handled appropriately.

Maintaining inventory:

• Assist the manager in ordering the appropriate merchandise to ensure that stock remains at an acceptable level.
• Restock merchandise in the store.

Prospecting and competitive intelligence:

• Prepare and deliver effective presentations and sales proposals to potential customers.
• Identify, monitor, and document competitive market activities by gathering current market information on pricing, products, new products, delivery schedules, and merchandising techniques.

Required Qualifications

• 2 to 5 years of experience in the industry, customer service, or sales of welding or industrial products

• Good knowledge of computer systems and the Google suite

• High school diploma

• Class 5 license, clean driving record

• Positive attitude and focus on customer service

• Ability to lift 50 pounds

Preferred Qualifications

• Knowledge of welding processes and products is an asset but is not mandatory.

• Experience with forklift trucks would also be an asset.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.