Please note that this role requires on-site presence five days per week, Monday through Friday.Responsibilities Include:
- Handle Tier I inquiries (documentation, technical data sheets, certificates) and Tier II routing to subject-matter experts (Product, Legal)
- Own the sample order journey end-to-end: Salesforce intake, accurate transfer to SAP, follow-through to customer delivery
- Qualify and convert inbound leads; proactively keep clients informed of case and sample status
- Master Salesforce and SAP as primary tools; escalate and follow up with ad-hoc departments to completion
Qualifications:
The following are required for the role
- A bachelor’s degree is required, along with a minimum of 2 years proven experience successfully building and managing customer relationships in a sales or service setting (including sedentary, field, or similar environments). Alternatively, candidates with at least 6 years of equivalent relevant experience may be considered instead of a bachelor’s degree.
- Proven ability to represent a company’s brand positively through clear and professional communication (written and verbal).
- Experience building effective working relationships with internal teams, customers, and suppliers.
- Proficient in Microsoft Word, basic Excel, and common business technologies.
- Experience supporting customer needs in complex, international, and fast‑paced environments.
- Demonstrated ability to manage multiple customer requests, prioritize by urgency and business need, and deliver on time.
- Solid business judgment with a proactive, ownership‑oriented approach to customer issues.
- Detail‑oriented and well‑organized; able to remain professional, focused, and responsive under pressure.
The following are preferred for this role
- Bilingual in English and Spanish
- Possesses hands-on experience working with the SAP Sales & Distribution (SD) module.
- Demonstrated experience with the use of the Arkieva application, or a similar enterprise planning and forecasting platform, to support SIOP (Sales, Inventory & Operations Planning) processes.
- Familiarity with core functionalities like order processing, pricing, deliveries, and invoicing is preferred.
- Salesforce experience
- Prior experience working within the chemical industry
#LI-AW1
What We Offer:Base Pay Range: $56,300 - $82,610The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. If you are interested in this position, we’d ask that you apply! #BePartoftheSolution
Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.
At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.
Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
Short term disability with 100% base salary coverage.
Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.
401k savings plan with 5% employer match plus additional contribution based on years of service.
Student debt pay-off program.
Professional development programs and courses.
Wellness programs and financial education.
Refer to the Hiring Process tab on our Careers page for a detailed description of the physical job requirements and location details for candidates considering relocation.
About Us:Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.
Skills Required
- Bachelor's degree and at least 2 years of experience building and managing customer relationships in a sales or service setting; alternatively, 6 years of equivalent relevant experience without a bachelor's degree
- Clear and professional written and verbal communication skills
- Experience building effective relationships with internal teams, customers, and suppliers
- Proficiency in Microsoft Word, basic Excel, and common business technologies
- Experience supporting customer needs in complex, international, and fast-paced environments
- Ability to manage multiple customer requests, prioritize by urgency and business need, and deliver on time
- Solid business judgment and a proactive, ownership-oriented approach to customer issues
- Detail-oriented and well-organized, with the ability to remain professional and responsive under pressure
- Bilingual English and Spanish
- Hands-on experience with the SAP Sales and Distribution module
- Experience with Arkieva or a similar enterprise planning and forecasting platform supporting SIOP processes
- Familiarity with order processing, pricing, deliveries, and invoicing
- Salesforce experience
- Prior experience in the chemical industry
Momentive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Momentive and has not been reviewed or approved by Momentive.
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Leave & Time Off Breadth — Time off is portrayed as generous, with multiple weeks of PTO to start and additional paid holidays. Accruals increase with service, reaching higher totals at long tenure.
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Retirement Support — Retirement offerings feature a dollar‑for‑dollar 401(k) match paired with an additional employer retirement contribution that scales with service. This combination is positioned as a core element of total rewards.
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Parental & Family Support — Paid maternity leave at full pay for a defined period and paid parental leave for birth, adoption, or foster placement are highlighted. Fertility coverage and access to care resources further bolster family support.
Momentive Insights
What We Do
As a premier global high-performance silicones and specialties company, Momentive creates solutions that improve quality of life for people and enable a more sustainable future. Our products are the result of a tireless pursuit of progress where the sun never sets on our global marketing and R&D efforts, resulting in innovations that help propel our customers’ businesses forward and positively impact all aspects of life – today, tomorrow, and into the future.
