About the Position
We are seeking a motivated Inside Sales representative to join our business. This job entails selling and/or introducing the company to both new and established clients. Quoting customers and taking orders from customers. Duties involve entering, tracking and following up on orders. During the order execution process inside sales people coordinate between operations and the outside sales people to meet or exceed customer expectations. Most important is build relationship with current and prospective customers.
About Us
Arbor/Metals Inc., a sister company of Triple-S Steel, provides the highest quality Stainless Steel, Aluminum, Nickel Alloys, Titanium, Copper-Nickel, or other specialty metals in stock sizes or processed to your specifications using our in-house equipment. Most of our processing, such as sawing, shearing and computer-controlled burning of circles, rings or custom shapes is performed by our highly experienced operators. Our commitment to customer service makes Arbor/Metals Inc. an unmatched provider of processed parts.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off (PTO) and paid holidays
- Paid parental leave
- Tuition reimbursement
- Company-paid life and disability insurance
- HSA/FSA options and Employee Assistance Program (EAP)
- Profit-sharing bonus eligibility
Work Location: 1010 W. 37th Place Tulsa, Oklahoma 74107
Responsibilities- Source material and create both stock and non-stock purchases
- Maintain pipe, flange, and fittings inventory at acceptable turnover rate
- Attending sales group meetings
- Capturing of accurate and complete information in customer relationship management
- Quoting and handling order execution from acceptance to completion
- Coordinating between customer and traffic dispatcher to insure on-time delivery of material
- Communicating with customers in regards to current relative market information and capturing relative feedback
- Obtain and provide feedback on Competitor pricing/equipment to Management
- Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base
- Manage a database of potential customers and contact them on a regular base for new opportunities
- Team with Outside Sales Rep to build a pipeline of opportunities and close sales
- Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
- Note suggestions or complaints and communicate to the Quality/Operations group
- Utilize CRM Software to keep track of important customer ‘touches’
- Support the Quality System of the Company
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
- Previous interaction and experience working with customers, preferably within the steel industry.
- Minimum 3 years of experience in customer service, preferably in the Metals industry.
- Proficient level of computer skills in typing, number key, Word, Excel and Outlook.
- Able to work in a team environment.
- Exceptional communication skills.
- Problem solving and creative thinking.
Skills Required
- Minimum 3 years of experience in customer service
- Previous customer interaction and experience, preferably in the steel or metals industry
- Proficiency with typing, numeric keypad, Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Ability to work in a team environment
- Exceptional communication skills
- Problem-solving and creative-thinking abilities
What We Do
Triple-S Steel Holdings, Inc. is a family-owned metals supplier and service-center organization providing structural steel, tubing, specialty metals, and value-added processing services. It serves fabricators and customers in construction, manufacturing, infrastructure, energy, and other end markets. Founded in Houston, the company operates more than 50 locations across North America and Colombia, supplying steel products cut and processed for fabrication.
