Position Overview:
The Inside Sales Representative plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective communication between departments, and a seamless customer experience. The ideal candidate is organized, proactive, and results-driven, with a passion for maximizing sales opportunities through efficient lead management.
Compensation & Bonuses:
- $18/hour paid weekly plus monthly bonus potential based on performance.
Key Responsibilities:
- Lead Qualification & Coordination: Contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers. Ensure every lead is properly categorized and distributed promptly to the appropriate sales representatives.
- Efficient Scheduling: Prioritize same-day or next-day appointments to maximize conversion rates and align with sales team capacity.
- Data Management: Maintain accurate lead records, update CRM systems, and track follow-ups to ensure no opportunities are missed.
- Collaboration: Serve as a liaison between service technicians, sales teams, and customers to ensure smooth transitions and clear communication.
- Customer Engagement: Utilize phone, text, and email to contact leads and follow up on missed opportunities. Build rapport and generate urgency for appointments through professional and empathetic communication.
- Performance Tracking: Meet or exceed individual KPIs, such as call volume, lead conversion rates, and follow-up efficiency, contributing to team success.
Qualifications:
- Proven experience in sales support, lead coordination, or a related role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities with attention to detail.
- Proficient in CRM systems and sales tracking tools.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- A collaborative team player with a customer-first mindset.
Apex Service Partners may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay RateUSD $18.00/Hr. Posted Max Pay RateUSD $18.00/Hr.Skills Required
- Proven experience in sales support, lead coordination, or a related role
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities with attention to detail
- Proficiency in CRM systems and sales tracking tools
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
- Collaborative team player with a customer-first mindset
What We Do
As a community-oriented company for over 40 years, we put our customers first and stand behind our products and services. Whether the job is for plumbing, heating, air conditioning, or electrical, our knowledgeable, experienced, and professional technicians will get it done right - the first time. At F.H. Furr, long-term customer satisfaction is important to us; that's why we install state-of-the-art equipment that comes with a 100% satisfaction guarantee. See why we’re the most trusted plumbing, HVAC, and electrical company in Northern Virginia, D.C., and Maryland, and call us TODAY! We're ready to serve you.
