We are looking for a "Inside Sales Representative" for our CASE team. The position is based at our headquarters in Ümraniye, Istanbul. This is a hybrid role, requiring 3 days per week in the office and 2 days working from home.
Main Accountabilities
Manage, develop and understand the needs of a growing customer base, and build, maintain and manage relationships with key contacts at all levels via telephone and online tools (no visits required)
Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)
Negotiate prices and volumes with customers in order to maximize returns to the business. Ensure pricing is up to date in CRM such that the customers can use the online portal order functionality.
Maintain product and customer information details within CRM.
Maintain the Customer Portal in collaboration with the product, marketing, technical, and SHEQ teams (customers, product data, etc.) and manage the customer touchpoints according to a defined service level Seek out, analyse and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.
Agree on and achieve annual sales budgets with the Commercial Manager and Business Manager
Gather, analyze, interpret and present market, product, competitor and industry data to enable development of the forward strategy of the business
Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure that payment terms and cash flow implications are considered at time of negotiation for all new and existing business
Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs
Experience, Skills & Education
Bachelor's degree in a relevant field, preferably Chemical Engineering and Chemistry.
±3 years of experience in a commercial role within related industries such as coatings and adhesives.
IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
Excellent communication skills
Proven analytical skills
Fluent in English
Negotiation skills
Good presentation skills
Ability to work under pressure
Ability to liaise with people at all levels
Knowledge and networks within country area industry
Understanding of products and their application
Skills Required
- Bachelor's degree in a relevant field, preferably Chemical Engineering or Chemistry
- Approximately three years of commercial experience in related industries such as coatings and adhesives
- IT and digital proficiency, including CRM and integrated Microsoft tools
- Excellent communication skills
- Proven analytical skills
- Fluency in English
- Negotiation skills
- Good presentation skills
- Ability to work under pressure
- Ability to liaise with people at all levels
- Knowledge and networks within the country industry
- Understanding of products and their applications
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers. Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees. Specialties include: Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude. Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals. Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability. We aim to provide effective, sustainable, and reliable solutions. Our business is your business
