Description
Are you confident on the phone, curious by nature, and ready to help customers find the best internet solution? Do you love turning interest into action—and conversations into closed deals?
Socket is looking for an Inside Sales Representative to join our fast-paced, in-office team in Columbia. You’ll handle a mix of inbound and outbound calls—educating customers, answering questions, and offering the best-fit services to meet their needs. Whether it’s helping someone understand our fiber internet, walking them through install timelines, or converting a warm lead into a sale, you’ll be a key player in our growth.
This is a high-volume, customer-focused role that requires strong communication, tech comfort, and a willingness to hustle.
The hours for this position are 10:30 am - 7:30 pm 40 hrs per week, including Saturdays.
What You’ll Do
Key responsibilities include:
- Take inbound calls from potential customers interested in Socket services
- Make outbound calls to leads who have shown interest in our fiber offerings
- Educate customers on our products, services, install process, and promotions
- Understand fiber internet and explain it in simple, clear terms
- Listen to customer needs and provide tailored recommendations
- Build strong customer relationships by promoting long-term satisfaction, identifying retention opportunities, and helping reduce customer churn
- Schedule first appointments and help move customers smoothly through the sales process
- Use our CRM system to document conversations, track follow-ups, and log accurate information
- Collaborate with internal teams to transfer calls and support a seamless customer experience
- Stay current on product updates, service changes, and pricing adjustments
- Meet or exceed individual sales goals and performance targets
What Will Help You Stand Out
Preferred Qualifications:
- Experience handling multi-line phones and multi-channel inquiries (phone, chat, email)
- Competitive nature and drive to meet or exceed sales goals
- Ability to upsell or recommend additional products based on customer needs
- Comfortable managing multiple tasks and systems at once
Desired Attributes
Beyond the qualifications, these traits make someone a great fit for our sales team:
- Outgoing and confident communicator
- Naturally persuasive with strong problem-solving instincts
- Tech-comfortable and willing to learn new tools and systems
- Reliable, detail-oriented, and self-motivated
- Driven to succeed in a fast-paced, goal-oriented environment
A Day in the Life
You’ll spend your day balancing inbound calls from people asking about Socket and outbound calls to leads who’ve shown interest. Some conversations will turn into sales right away, others will take a few follow-ups. You’ll schedule appointments, answer product questions, and explain the basics of fiber internet in clear terms. All the while, you’ll document your calls and keep your pipeline moving.
Why Join Socket?
At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.
A few of the key ways we strive to make employees feel valued include:
- Competitive hourly pay + commission
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free fiber service (if available in your area)
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
- Culture that values results, effort, and integrity
Our Core Values
Respect: Toward all customers, communities, property, and coworkers.
Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
Transparency: In our commitments, service experiences, and business relationships.
Progress: Growth is proof of our dedication to improving lives and communities.
Winning: Every conversation is a chance to gain a customer for life.
Ready to Apply?
If you're excited to work in a fast-paced sales environment, enjoy helping people, and love seeing your results pay off—apply today!
Requirements
What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
- High school diploma or GED
- 1–2 years of sales or call center experience
- Experience using CRM systems or customer tracking tools
- Comfortable working on the phone for extended periods
- Ability to stay focused and positive in a high-volume environment
- Excellent phone etiquette and verbal communication skills
- Strong teamwork mindset and willingness to help wherever needed
Skills Required
- High school diploma or GED
- 1-2 years of sales or call center experience
- Experience using CRM systems or customer tracking tools
- Comfortable working on the phone for extended periods
- Ability to stay focused and positive in a high-volume environment
- Excellent phone etiquette and verbal communication skills
- Strong teamwork mindset and willingness to help wherever needed
- Experience handling multi-line phones and multi-channel inquiries (phone, chat, email)
- Competitive nature and drive to meet or exceed sales goals
- Ability to upsell or recommend additional products
- Comfortable managing multiple tasks and systems at once
What We Do
Socket is a Missouri-based telecommunications provider offering fiber-optic internet, local and long-distance phone service, and data technology to residential and business customers across Missouri. Founded in 1994, the company is dedicated to delivering reliable, high-quality connectivity and advanced internet services, recently rebranding as Socket Fiber to reflect its strategic growth and its ongoing commitment to providing world-class high-speed internet access to its communities.
