Job Scope:
Ensure Customer Satisfaction is achieved and maintained by leading and managing our customer service team in the establishment and ongoing delivery of customer requirements/commitments as well as maintaining exceptional customer relationships. This role will be a key primary liaison responsible for collaboration and communication throughout CANPACK US regarding new or existing products, projects, changes, rollouts, etc. associated with our customer accounts.
Key Deliverables:
- Ensure CANPACK is at the forefront and current with the customers’ requirements, packaging changes, graphics, and product delivery.
- Understand and communicate short- term and long-term customer needs: including product / packaging requirements, required inventory levels, and delivery execution.
- Propose solutions based on customer needs and CANPACK’s operational capacity and capability.
- Develop and manage strong internal customer service representatives to directly support individual customer locations.
- Advises on areas of vulnerability (Service, Quality, Product, etc.) that could result in loss of customers, market share, or company reputation.
- Create alignment and consistency throughout the CANPACK US customer service organization
- Collaborate with commercial, supply chain, graphics, and operations teams to ensure outstanding delivery of products and service.
- Ensure customers have knowledge of and are compliant to ordering guidelines.
- Maintains customer confidentiality.
Knowledge/Skills/Experience:
- Associate degree and/or significant experience in a related/similar field
- Excellent track record of Customer and Account management internally and externally.
- Demonstrated history of leading a customer service organization.
- Strong communication skills throughout all levels internally and within customer organizations.
- Ability to develop strong relationships with customers and internally.
- Self-motivated and able to work without significant supervision in a fast-paced, high-volume, customer-facing role.
- Innovative problem solver with a solution-oriented mindset.
If you are a current CANPACK employee, please apply through your Workday account.
CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.
Skills Required
- Associate degree and/or significant related experience
- Proven customer and account management track record
- Demonstrated history of leading a customer service organization
- Strong communication skills across all organizational levels
- Ability to develop strong internal and customer relationships
- Self-motivated and able to work without significant supervision in a fast-paced, high-volume environment
- Innovative problem solver with a solution-oriented mindset
What We Do
We’re CANPACK Group – 8,000 people around the world, with a common goal to push the boundaries of packaging and help our customers dream and deliver on a global scale. Our company began in Poland over 30 years ago, and since then we’ve grown into a leading global manufacturer of beverage packaging. Every day, we produce millions of beverage cans, food tins, glass bottles and metal closures at our production sites located on five continents. We create impactful, sustainable solutions that do more – for brands, for businesses, for people and the planet. We achieve this through empowering every employee to make their mark by sharing ideas and solving problems together. Join us and be part of a collaborative culture that cares about its employees and respects the world around it. Join us and help us Create That Feeling.
