Inside Sales Representative, Products

A position at FTI can be the answer to your future career. In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The Inside Sales Representative, Products will be responsible for leveraging customer engagement opportunities (leads) from inbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams. Works in a team-selling atmosphere, collaborating with co-workers, National Sales Managers, and regional sales teams to maximize FTI products’ engagement with all customers. If you are a driven individual with a passion for technical sales of OEM products, we invite you to apply and join our dynamic team.

MINIMUM REQUIREMENTS

Education: Bachelor’s or Associate’s degree in relevant field preferred.

Experience: 0-3 years of customer service-related experience.

• Excellent communication, negotiation, and presentation skills
• Ability to build and maintain strong client relationships.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Salesforce or similar CRM experience
• Willingness to travel as needed for tradeshows.

Travel: 10-15%

Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday. However, work may be performed at any day of the week to meet business needs.

KEY RESPONSIBILITIES

• Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship-building skills.
• Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
• Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
• Maintains a thorough understanding of our products and their applications to assist customers effectively and provide accurate information.
• Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
• Proactively keeps customers informed about their order status and any potential delays.
• Gathers and documents customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance the customer experience.
• Accurately logs customer interactions and maintains detailed records of inquiries, orders, actions taken, and resolutions.
• Works closely with other departments, including sales managers, technical support, and logistics, to ensure seamless service delivery and resolve complex issues.
• Builds and maintains strong relationships with existing and potential clients by understanding their needs and presenting suitable solutions.
• Proactively reaches out to dormant and legacy customers to understand their requirements and provide tailored solutions.
• Guides clients through the sales process from initial contact to closing, ensuring a smooth and positive experience.
• Responds to customer inquiries and provides product information, technical support, and recommendations.
• Develops and maintains a deep understanding of our products to effectively communicate their benefits and address client inquiries.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

• Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.

• Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.

• Uncompromised Safety: When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

• Medical, Dental, Vision, and Prescription Drug Insurance

• Company-Paid Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Award-Winning Wellness Program and Incentives

• 401(k) Retirement & 401(a) Profit Sharing Plans

• Paid Time Off

• Performance Incentives/Bonuses

• Tuition Reimbursement

• And so much more!

*Regular/Full-Time Employees are eligible for FTI benefit programs.

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

• Uncompromised focus on keeping people SAFE.

• Building TRUST in everything we do.

• REDEFINING what’s possible.

• Rewarding individual results that create TEAM SUCCESS.

If you’re ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. (FTI) is an Affirmative Action Employer/Equal Opportunity Employer. FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Faith Technologies, Inc. will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.