Inside Sales Representative - International

All About OpenEye:  

OpenEye, The Cloud Video Platform, is a leading provider of cloud-managed solutions for video security, business intelligence, and loss prevention. OpenEye Web Services streamlines operations and reduces the burden on IT, making it easier to manage and maintain video deployments and integrations of all sizes.  

Our open cloud platform combines and analyzes event data from video, alarm systems, access control, sales transactions and Internet of Things (IoT) devices. We transform events into actionable insights that enhance security and increase business profitability. OpenEye’s professional recording hardware and cloud-managed solutions are available globally through a trusted network of certified service providers.

OpenEye is a subsidiary of Alarm.com.

About the Inside Sales Representative Role:

The Inside Sales Representative is responsible for being the front line of the business and is the first point of contact with customers. This position is expected to maintain and grow existing security sales, while providing a high degree of customer service and continually enhancing client relationships.

In addition, the ISR will be required to deliver a quota of outbound calls to new prospective partners; - engaging, developing, signing the prospect, before converting them to an OpenEye Partner.  Once on board and spending the account would be transferred to an RSM to manage.

Job Duties and Responsibilities: 

• Provide key order information to customers when requested 
• Answer main phone line/incoming calls 
• Resolve customer issues professionally with internal team (Tech support, product management, engineering, production and finance) and the customer in order to demonstrate problem solving skills and the ability to create favourable results for OpenEye and the customer 
• Provide sales support and follow up for outside sales team and Rep firms including the following: Customer communication, Quotes, Basic systems design, and building comparative parts lists 
• Answering price and availability questions by customers 
• Strives to improve business by creating a positive experience and relationship with all customers continually. 
• Responsible for building relationships with regional accounts, dealers and distribution partners through: Webinar Training and end-user presentations, inbound and outbound prospecting, and promotions, sales contests and special projects as assigned 
• Prepare for and attend key regional and national trade shows and vertical market shows
• Other duties as assigned

Qualifications: 

• Bachelors’ degree or equivalent industry experience  

• Minimum 3 years inside sales experience, preferably in a technology discipline  

• Demonstrated experience of setting and meeting goals   

• Proficient in Microsoft Office and CRM software  

• Ability to travel 10% of the time  

• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge, preferred 

OpenEye is an Equal Opportunity Employer 

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. 

Notice To Third Party Agencies:  

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected]. 

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