The Role
Engage and qualify inbound leads for XPEL automotive protection products, recommend solutions, convert leads into installation appointments, coordinate with installation partners, maintain CRM records, follow up to maximize conversions, and collaborate with Sales, Marketing, and Customer Service to improve performance.
Summary Generated by Built In
Job Summary:
The Inside Sales Representative will focus on engaging with car owners who have expressed interest in XPEL products, converting leads into customers, and ensuring a seamless handoff to our authorized installation partners.Core Duties
- Contact and engage inbound leads generated through social media, digital marketing campaigns, and other XPEL lead-generation activities.
- Qualify customer requirements, including vehicle type, protection needs, timelines, and budget.
- Educate customers on the benefits of XPEL Paint Protection Film (PPF), ceramic coatings, and other XPEL solutions.
- Recommend appropriate XPEL products based on customer requirements.
- Provide pricing information and address customer questions and objections in a professional manner.
- Follow up consistently with prospective customers to maximize conversion rates.
- Convert qualified leads into confirmed installation appointments.
- Coordinate with authorized XPEL installation partners to ensure timely scheduling and customer handoff.
- Maintain accurate records of all customer interactions and sales activities within CRM systems.
- Monitor lead status and ensure timely follow-up on all assigned opportunities.
- Work closely with Sales, Marketing, and Customer Service teams to improve lead conversion performance.
- Provide feedback regarding customer preferences, market trends, and competitive activity.
- Deliver a premium brand experience that reflects XPEL's market-leading position.
Basic Qualifications
- Bachelor's degree in Business, Marketing, Commerce, or related field preferred/equivalent experience.
- Minimum 2-5 years of inside sales, telesales, customer sales, or automotive sales experience.
- Proven ability to achieve sales targets and conversion goals.
- Excellent verbal and written communication skills.
- Strong persuasion, negotiation, and objection-handling skills.
- Comfortable making a high volume of outbound calls and follow-ups.
- Strong organizational and time-management skills.
- Customer-centric mindset with a focus on delivering exceptional service.
- Experience using CRM systems, sales tools, and Microsoft Office applications.
- Ability to work independently while collaborating effectively across teams.
Desired Qualifications
- Automotive industry experience is preferred but not mandatory.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in Business, Marketing, Commerce, or related field or equivalent experience
- 2-5 years of inside sales, telesales, customer sales, or automotive sales experience
- Proven ability to achieve sales targets and conversion goals
- Excellent verbal and written communication skills
- Strong persuasion, negotiation, and objection-handling skills
- Comfortable making a high volume of outbound calls and follow-ups
- Strong organizational and time-management skills
- Customer-centric mindset with focus on delivering exceptional service
- Experience using CRM systems, sales tools, and Microsoft Office applications
- Ability to work independently while collaborating effectively across teams
- Automotive industry experience
XPEL, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about XPEL, Inc. and has not been reviewed or approved by XPEL, Inc..
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Healthcare Strength — Core medical, dental, and vision plans are in place through established carriers, with additional coverage such as life insurance and short- and long‑term disability identified in plan filings. Carrier quality and the breadth of included protections indicate a robust healthcare offering.
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Retirement Support — A 401(k) plan with company matching contributions is broadly available and highlighted as part of total rewards. Employer materials consistently reference matching contributions as a standard element of the package.
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Leave & Time Off Breadth — Time off provisions are referenced as roughly three weeks of PTO for certain roles alongside a typical paid holiday schedule. These signals point to a competitive baseline for paid time away.
XPEL, Inc. Insights
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The Company
What We Do
XPEL is a global provider of protective films, coatings, and related services for automotive, watercraft, home, and office applications. Its offerings include paint protection film, window tint, surface-protection film, ceramic coatings, and interior-preservation products. The company also supports customers through installation services, trained installers, technical assistance, and proprietary software designed to help deliver high-quality protection solutions for customers across multiple consumer and commercial settings worldwide.
