A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Description / Qualifications
Job Summary
Responsible for assisting in growing the customer base by selling a variety of products and services to new and existing customers. Assists in training new Inside Sales Representatives on product knowledge and system training.
Major Tasks, Responsibilities and Key Accountabilities
•Interacts with both walk-in and telephone customers. Provides sales and quotation support to customers and upsells products and services whenever possible.
•Provides technical support to customers and other staff on application of products. Writes up customer orders for pick up and delivery and showroom.
•Assists in training new staff on products, computer systems, and working with customers.
•Assists branch management team with managerial tasks in their absence.
•Performs cash/sales transactions and order entry for customers ensuring attention to detail and accuracy. Performs parts lookup using manufacturer’s software.
•Ships and tracks orders. Maintains records of rental inventory, status and ensures billing is completed each month. Assists in physical inventories, and stocks shelves for showroom.
•Maintains technical knowledge by reviewing technical publications, attending product knowledge meetings and educational workshops.
•Follows all safety practices as outlined in the health & safety manual.
Nature and Scope
May modify processes to resolve situations.
Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 5% of the time.
Education and Experience
Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.
Preferred Qualifications
If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.
Minimum Pay
$48,400.00Skills Required
- 5-7 years of related experience
- Technical certification or associate degree (may be required in some areas)
- Experience interacting with walk-in and telephone customers and upselling products/services
- Experience with order entry and performing cash/sales transactions with attention to detail
- Ability to provide technical support on product applications and maintain technical knowledge
- Experience with parts lookup using manufacturer's software
- Experience managing rental inventory, shipping and tracking orders, and assisting physical inventories
- Ability to train new inside sales representatives on products and systems
- Ability to assist branch management with managerial tasks in their absence
- Follows safety practices as outlined in health & safety manual
White Cap Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about White Cap and has not been reviewed or approved by White Cap.
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Leave & Time Off Breadth — Time off offerings include vacation, paid holidays, sick time, a wellness day, and parental leave, with flexibility to take time when needed. Some roles follow Monday–Friday schedules without weekends, supporting work-life balance.
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Retirement Support — Retirement savings are supported by a 401(k) with employer matching contributions. This complements other financial programs like HSAs/FSAs to strengthen overall financial security.
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Flexible Benefits — The package spans medical, dental, vision, company-paid life and disability, HSAs/FSAs, and an EAP, alongside options like legal and identity protection. Tuition and adoption reimbursements add flexibility for different life stages.
White Cap Insights
What We Do
White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 10,500 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com
