At a Glance
Legrand has an exciting opportunity for an Inside Sales Representative II to join the Data Center Power & Control Team. This position reports to Albia, IA. The primary purpose of this position is to sell all distributed, non-distributed, custom and special purchase products through inbound calls. This role will provide customer care and pre-sales technical support for connectivity products, while using rapport-building skills to uncover additional sales opportunities. Responsible for an assigned territory or portfolio of customers to target for remote sales development calls.
ResponsibilitiesWhat Will You Do?
- Coordinates with field sales team members to understand customers' unique needs and identify potential sales opportunities.
- Reaches out to customers to promote new and existing products and services, offer special discounts and promotions, and provide essential account management services.
- Selects appropriate product information to meet the needs of individual customers, support upselling efforts, and achieve sales targets.
- Develops connections with customers and may conduct field visits.
- Develops new prospects and interacts with existing customers primarily by phone to increase sales of products and services.
- Participates in sales efforts as part of a larger team when required.
- Maintains accurate and timely reporting of sales and customer information.
- Utilizes established company processes and reports to accurately enter orders placed by distribution customers in a timely manner.
- Communicates effectively with field sales representatives, Project Managers, and representative firms to support follow-up on quotes, opportunities, and issue resolution.
- Utilizes established company processes to qualify opportunities and probe, up-sell, and cross-sell the full range of connectivity products to customers.
- Completes additional assignments and projects as assigned by management.
- Achieves or exceeds established sales quotas and goals.
- Performs Quarterly Business Reviews related to territories and sales goals.
- Utilizes CPQ for all quotes and consults with the Supervisor regarding resolution of unusual customer issues or customer spiff program design.
- Achieves daily outbound call quotas.
- Creates sales strategies, reporting, and pipeline management plans for assigned accounts.
- Provides the Supervisor and sales management team with timely trip reports, call interaction reports, and forecasting data for assigned territories.
- Provides coverage for other sales department members as needed to ensure uninterrupted customer service during periods of reduced staffing.
- Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management for resolution.
Education: May require a bachelor's degree or equivalent experience
Experience:
Typically requires 2-4 years of related experience
Skills/Knowledge/Abilities:
Account Management Customer Acquisition
Inside Sales
Relationship Development
Sales Promotions
Customer Service
Working knowledge of MS office applications; especially Word, Excel and Outlook
Experience with Salesforce CRM; Maintain accurate customer records and log opportunities received from distribution and/or rep firms
About UsAbout Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
About Legrand’s Data Center Power and Control Division
The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
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Equal Opportunity Employer
Skills Required
- Bachelor's degree or equivalent experience
- 2-4 years of related inside sales or account management experience
- Proficiency with Microsoft Word, Excel, and Outlook
- Experience using Salesforce CRM and maintaining accurate customer records
- Experience using CPQ for quotes
- Strong customer service, relationship development, and account management skills
- Ability to meet sales quotas, outbound call targets, and perform forecasting/reporting
What We Do
BTicino, a premium brand of the Legrand Group, is a global leader in electrical and digital infrastructure solutions. The company produces and sells electrical and digital equipment for residential, commercial, and industrial applications, focusing on energy distribution, communication systems, and smart home automation.
