Position Summary:
Vallen's Inside Sales Representative (ISR) is responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings, pricing, scheduling, and shipping inquiries. They introduce new products to customers, identify upselling opportunities and contribute to identifying customer cost savings. In collaboration with Vallen's sales teams, they may also assist with identifying and soliciting new business opportunities within assigned segments.
Essential Job Duties and Responsibilities:
- Sales
- Remotely contacts current and potential customers to grow prospects and sales following Vallen's inside sales methodology and processes.
- Generates and refers leads for new and/or enhanced sales opportunities to the Vallen sales team.
- Assists with preparing sales quotes, bids, and proposals.
- Provides post-sale training, support, and service transition.
- Verbally persuasive with the ability to show empathy and articulate value.
- Drives utilization of digital tools.
- Enters requests for material to be stocked for customers.
- Service
- Resolve customer complaints immediately.
- Monitor segment performance through working of daily, weekly, monthly required reports.
- Ensures compliance to service KPI Goals.
- Working Capital
- Manage company assets appropriately
- Ensures adequate and timely billing of customer orders.
- Ensures timely resolution of Accounts Receivable disputes.
- Compliance
- Ensure all compliance to all customer contracts.
- Ensures adherence to all pricing & freight policies.
- Ensure compliance to company SOP's and Internal Control Standards.
- Implementations
- Assist in proposals and large project development.
- Ensure all new account implementations are executed to the implementation plan.
- Ensure that service levels meet or exceed customer expectations to limit customer churn.
- Vallen Team
- Work with Vallen Business Partners to implement strategic initiatives.
- Enable cross functional communication.
Job Qualifications:
Bachelor's degree (B. A.) from four-year College or university; or three to five years inside sales experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
- Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. A
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.
Work Environment & Physical Demands:
Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.
- This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
- The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
- Long periods of time working on a computer and performing repetitive key-boarding activities.
- Long periods of time performing work over the phone and participating in group conference calls.
- Frequently required to sit and/or stand.
- May be required to occasionally lift and/or move up to 10 pounds.
Skills Required
- Bachelor's degree OR three to five years inside sales experience and/or training, or equivalent combination of education and experience
- Ability to read and interpret training instructions, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to interface in a customer-responsive manner over the telephone and in person
- Able to handle difficult customer situations with diplomacy
- Ability to calculate figures and amounts (discounts, interest, commissions, proportions, percentages) and apply basic algebra and geometry
- Ability to apply common sense understanding to carry out written, oral, or diagram instructions
- Entrepreneurial, assertive, with skills and attitude to achieve market share and revenue goals
What We Do
Vallen is a leading provider of indirect industrial supplies—all those materials that are not part of the products our customers manufacture. From earplugs to specialty tools, to abrasives and cutting tools, we cover the vast majority of our customers’ maintenance, repair, operations and production-related needs. Vallen is also a leader in safety services with offerings that include equipment inspection, maintenance, certification and solution design. Many of our customers look to us for integrated supply solutions and vendor-managed inventory, with Vallen associates on-site, bringing local knowledge and expertise to the specific needs of individual facilities.
