Join our team as an Inside Sales Representative!
The role of an Inside Sales Representative (ISR) at Protolabs involves managing a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position is designed to support Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion. The ISR uses process-oriented approach to handle inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals and other company objectives.
You Will
- Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements.
- Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline.
- Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives.
- Support lead generation efforts completing sale activities to drive lead qualification and conversions
- Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities.
- Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business.
- Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility.
- Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships.
- Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes.
- Maintain effective communications with internal partners on customer projects within Protolabs
- Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects.
- Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.)
- Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application
- Perform other related duties as assigned by Sales Management.
Opportunity and Pipeline Management:
Demand Generation/Lead Management:
Customer Engagement and Retention:
Operational and Administrative Responsibilities:
What It Takes
- Entry-level position; Typically has 0-2 years of experience.
- Bachelor’s Degree or equivalent sales experience
- Ability to prioritize tasks effectively, ensuring timely opportunity follow-up and closing of deals.
- Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives
- Ability to build and sustain robust customer relationships to enhance satisfaction
- Exhibits Protolabs values: We are one team, We are kind, We are makers, We win or we learn, We take ownership
- Fluent in German desired
What's In It For You!
- Annual company bonus – we celebrate success together and reward both individual contributions and overall business performance.
- Well-being support – access to OpenUp, providing professional psychological support to help you stay healthy and balanced.
- Daily lunch and snacks – shared meals in the office create space to connect, recharge, and strengthen collaboration.
- Learning & development opportunities – access to external training and events, as well as our in-house LEARN platform, offering a wide range of courses and workshops to support your growth.
- Regular team events and socials – fostering connection, collaboration, and a strong sense of community.
Our success is built on our people. We are committed to creating an environment where everyone feels empowered to be their authentic selves and do their best work. Alongside a supportive and inclusive culture, we offer a range of benefits designed to make work both rewarding and enjoyable:
Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.
Skills Required
- 0-2 years of relevant experience
- Bachelor's degree or equivalent sales experience
- Fluent in German
- Experience using CRM software and sales tools
- Strong prioritization and time-management skills
- Self-motivated and results-driven sales orientation
- Ability to build and sustain customer relationships
- Supports and exhibits company values (teamwork, ownership, learning)
Protolabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protolabs and has not been reviewed or approved by Protolabs.
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Healthcare Strength — Medical, dental, and vision options are broadly available and described as good to excellent. Additional protections like short- and long-term disability and life insurance bolster the overall package.
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Leave & Time Off Breadth — A starting PTO allotment plus paid holidays, along with added wellness and volunteer time, is emphasized, with some roles noting PTO growth over tenure. Paid caregiver leave appears in postings and supports flexibility for life events.
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Retirement Support — A 401(k) with company match and immediate vesting is offered, supporting long-term savings. This foundation is frequently cited alongside core financial benefits as a strong element of total rewards.
Protolabs Insights
What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
