At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
At Talkdesk, we are #All In – Work, Win, and Celebrate Together. As Inside Sales Representatives, your mission is to drive revenue growth, deliver exceptional customer outcomes, and collaborate with partners, teammates, and customers to create long-term value. Success means hitting quota, building sustainable pipeline, and strengthening customer relationships while embodying Talkdesk’s culture of integrity, teamwork, and continuous improvement.
Role OverviewThe Inside Sales Representative drives revenue expansion within Talkdesk's existing customer base by selling CXA (Customer Experience Automation) to long-tail Commercial and Enterprise accounts.
This role pairs proactive outbound sales execution with strategic account management to identify, develop, and scale emerging customers with significant untapped growth potential
Mission: Accelerate CXA adoption across the install base while maintaining strong customer relationships and delivering predictable, quota-carrying revenue.
Key ResponsibilitiesOutbound Sales & Pipeline Generation- Execute targeted outbound campaigns to drive CXA awareness and adoption across assigned accounts
- Conduct discovery calls to identify business challenges, use cases, and expansion opportunities
- Qualify and develop opportunities from initial contact through closed-won
- Maintain consistent outreach cadence to keep accounts engaged between renewal cycles
Account Ownership & Health Management
- Own the day-to-day relationship for all ISR-assigned accounts
- Monitor product usage, engagement signals, and account health indicators
- Identify risk factors and proactively address concerns before they impact renewals
- Maintain pristine CRM hygiene with accurate account data, activity logging, and pipeline forecasting
Cross-Functional Partnership
- Collaborate with Commercial AEs and Enterprise AEs to ensure seamless account transitions and coverage when deals are identified over 50K in ACV.
- Partner with Manila renewal and support teams to align on account status and customer needs
- Collaborate with SEs and post sales teams to advance sales cycles and understand the customer 360 degree relationship
- Share customer insights, competitive intelligence, and product feedback with Marketing, Product, and Leadership
Quota Performance & Productivity
- Achieve or exceed quarterly and annual ACV quota tied to Net Revenue Expansion (NRE)
- Operate at ~5X OTE productivity benchmark
- Use FY26 YTD performance data to optimize territory strategy and prioritization
- Build sustainable pipeline coverage (minimum 3-4X quota) to ensure predictable attainment
In Your First 90 Days:
- Ramp on CXA product knowledge, value propositions, and competitive positioning
- Complete 50+ outbound touchpoints per week across assigned accounts
- Run 5 successful first customer meetings per week, while maintaining customer follow up meetings and sales cycles
- Build initial pipeline of qualified CXA opportunities
- Establish working relationships with cross-functional partners
Ongoing:
- Consistently hit or exceed quarterly quota (100%+ attainment)
- Maintain healthy pipeline coverage (3-4X quota minimum)
- Maintain minimum activity standards: 50+ outbound touchpoints per week and 5 customer meetings per week
- Drive measurable CXA adoption and ARR growth within your book of business
- Earn trust from customers and internal stakeholders through reliable execution
Required:
- 2+ years of inside sales, BDR or account management experience in B2B SaaS
- Proven track record of quota attainment and pipeline generation
- Strong discovery and qualification skills with ability to identify business pain points
- Excellent communication skills (phone, email, video) with comfort running virtual sales cycles
- Proficiency with CRM systems (Salesforce preferred) and sales engagement tools
- Self-starter mentality with ability to manage time and prioritize effectively
Preferred:
- Experience selling AI, Automation or customer experience solutions
- Familiarity with customer expansion/upsell motions
- Understanding of customer success metrics and product adoption indicators
THE PAY TRANSPARENCY INFORMATION BELOW IS ONLY APPLICABLE TO ROLES WITHIN THE UNITED STATES:
Pay Range (OTE) $140,000 OTE
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 1/14/2026.
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Top Skills
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
