Basic Function: The Inside Sales position will be focused on maintaining WireMasters’ reputation in the industry for being the fastest to return quotes. Candidates should be experienced and efficient in sales processes and they will be responsible to complete the entire process necessary for quoting material to our customers including, but not limited to, sourcing non-stock items. As an Inside Sales Representative, you will be assigned a specific list of accounts and will be expected to prepare yearly goals for the assigned accounts. Candidates will be expected to meet or exceed those goals for the assigned accounts on both a Quarterly and a Yearly basis.
Responsibilities- Respond to all quote requests within 2 business hours. Quote in-stock items within 4 business hours and advise status of all quote requests every 8 business hours.
- Meet or exceed sales targets for assigned accounts.
- Follow-up on all RFQs, utilizing the automated follow-up tool as much as possible.
- Source non-stock material from approved/recommended sources.
- Complete the entire sales process (quoting, sourcing & booking orders) for all customers.
- Maintain customer discounts (from book pricing) for all customers.
- Maintain clear and precise customer comments for each account which would describe any customer-specific methodology required to processing quotes for each customer.
- Seek to understand customer needs and take every opportunity to sell additional product. Suggestive sell all product categories and groups to all customers.
- Identify key contacts and decision makers at each account and develop appropriate and productive business relationships via phone, email and customer visits, with these individuals by offering additional WireMasters services and exploring opportunities to expand WireMasters’ integration with every customer.
- Stay up-to-date and informed of WireMasters products and services. Research customer questions regarding products and services and respond in a timely manner with appropriate and complete answers.
- Go the extra mile to meet or exceed WireMasters’ customer’s needs.
- Investigate the competitive landscape as much as possible at assigned accounts and identify opportunities for WireMasters to further penetrate the account. Report competitive information to management.
- Assist in resolving customer complaints in a timely manner, notify management of problems and suggest corrective actions.
- Attend training activities, sales meetings, and other related sales activities.
- Identify potential Strategic Accounts from the assigned accounts. Give particular attention to nurturing and building relationships with these accounts with the goal of growing them into a Strategic Account and passing their account ownership over to a Strategic Account Manager for further development.
- Encourage WireMasters’ customers to WireMasters’ eCommerce platform in conjunction with WireMasters’ Ecommerce Champion.
- This list is not to be considered comprehensive and WireMasters Management retains the right to modify the contents of this document at any time. Other duties may be assigned by WireMasters Management.
Oral Communication Skills Written Communication Skills Excellent Customer Service
Organization Professionalism
Advanced Computer Literacy
Sales and Negotiation Skills Product Knowledge Attention to Detail
Education/Training
Degree: High School Diploma or Equivalent Experience: 2+ years of sales/customer service
Qualifications
- Practical experience in handling customers.
- Completed commercial apprenticeship or similar qualification – desirable.
- Knowledge of the standards related to the industries WireMasters serves.
- Knowledge of WireMasters core values.
- Working knowledge of SalesForce and of Customer Relationship Management Systems (CRM) – desirable/training provided.
- Good knowledge of MS-Office products (Outlook, Word, Excel, Power-Point).
- Ability to communicate in English spoken and written.
- Resilient.
- Willingness to further educate oneself.
- Assertiveness.
- Efficient and sales-oriented (commitment to achieving goals and increasing sales).
- A high degree of social competence (empathy and the ability to react and act accordingly towards business partners and colleagues).
- Strong internal and external communication skills.
- Orderly appearance (appearance and behavior).
- Personal maturity and ability to take on responsibility.
- Planning and Organization Skills.
- Team player.
- Flexible with a can do attitude.
- Trustworthy/
- Reliable and self-confident.
- Interpersonal Skills.
Skills Required
- High school diploma or equivalent
- At least 2 years of sales or customer service experience
- Practical experience handling customers
- Knowledge of standards related to WireMasters-served industries
- Working knowledge of Salesforce and customer relationship management systems
- Good knowledge of Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
- Ability to communicate in spoken and written English
- Sales and negotiation skills
- Product knowledge and attention to detail
- Planning and organization skills
- Strong internal and external communication skills
- Completed commercial apprenticeship or similar qualification
- Resilience, assertiveness, and a sales-oriented approach
- Customer service and interpersonal skills
- Advanced computer literacy
- Ability to work independently, take responsibility, and work as part of a team
What We Do
Founded in 1988, WireMasters, Inc. is a preeminent distributor of mil-spec wire, cable, interconnect, and harness management protection products. The company specializes in supplying critical electrical materials and components for military, aerospace, and government applications. They provide a range of value-added services, including laser marking, custom spooling, and vendor-managed inventory programs, to support the most extraordinary systems and platforms worldwide.
