POSITION SUMMARY
The Senior Inside Sales Representative, discrete/unplanned, serves as the primary internal contact for assigned non-VMI customers. This role supports the full sales cycle through account management, data analysis, and cross-functional coordination. Key responsibilities include sales execution, expediting, quoting, sourcing, and quality assurance to meet customer needs. The position also provides backup to the Business Unit Manager for order corrections, credits, and order releases. Additionally, they assist in training, offer team leadership, and may lead process improvement initiatives and project teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work to meet all established Key Performance Indicators (KPI’s)
- Meet sales and gross profit percentage targets for assigned books of business.
- Follow company guidelines to establish selling prices and profit margins.
- Actively research profitability concerns.
- Meet objectives related to customer acquisition and activation.
- Always represents the company professionally and courteously.
- Moderate/Expert technical understanding of fasteners & industrial hardware required.
- Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
- Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.
- Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
- Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
- Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
- Effective management of all customers’ master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)
- Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
- Collaborate professionally with cross-functional teams to identify and resolve customer issues.
- Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
- Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns.
- Work with established reporting tools for inventory review and new item additions.
- Manage customer portals for demand, quote requests, and corrective actions
- Maintains and builds customer relationships to become trusted consultative advisors
- Excellent judgement and decision-making skills
- Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
- Proactively contact customers to assist with upcoming requirements.
Be able to learn ways with Wurth training to read and decipher customer prints and drawings
- Provide Leadership for recommending and identifying internal process improvements.
- Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
- Performs other duties, as assigned.
QUALIFICATIONS, SKILLS & ABILITIES
- Bachelor’s Degree Preferred. High school diploma/GED
- Minimum 3 - 5 years’ customer service/inside sales or related experience is required.
- Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
- Advanced Excel skills.
- SAP & P21 skills/experience are advantage
- Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
- Experience in sourcing and procuring industrial hardware.
- Intermediate to Advanced technical understanding of fasteners & industrial hardware required.
- Ability to analyze data to make decisions and impact on the customer.
- Up sell products and services
- Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
- Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
Excellent judgement and decision-making skills
Ability to establish credibility, respect and trust from internal colleagues and external customers.
Ability to keep employees motivated, create a team environment and resolve conflict.
Must occasionally lift, carry or move up to 25 lbs.
The Würth Difference:
- Proactive supply chain solutions customized to your business, your industry
- Industrial products and services delivered with prompt, personal attention
- Inventory management solutions that keep your production line moving smoothly
- Complete program support from initial design, to implementation, training, to ongoing analysis
Why Würth:
- Maternity/Paternal leave after 1 year of service
- Tuition Reimbursement eligible after 1 year of service
- Health benefits and programs - medical, vision, dental, life insurance and more
- Additional benefits 401(k), short term disability, long term disability
- Paid Time Off, accrued per pay period, additional day earned per year of service
- 10 paid holidays
FIND OUT MORE ABOUT OUR COMPANY CULTURE:
- Linkedln - https://www.linkedin.com/company/wurth-industry-north-america
- Facebook - https://facebook.com/Wurthlndustry
- YouTube - https://youtube.com/c/WurthlndustryNorthAmerica
EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. #LI-SJ
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
We are part of the Würth Group of companies, the largest of its kind with over $13 billion in sales and 80,000 employees worldwide! All over the world, more than three million customers trust in the products and service of Würth. Competence, quality and closeness to the customer are the foundation of our business.
Wurth USA Inc. was founded in 1969 in Monsey, New York as WURTH Fastener Corporation, with only 1 internal employee and 2 sales representatives.
Today, our sales force is 300 strong with 80 internal employees, each committed to our continued growth through the success of our customers. Our distribution network provides national coverage from three locations in NJ, FL, and NV. All orders are shipped within 24 hours of receipt at a 99% fill rate.
Our commitment to customers is demonstrated through first class service and the highest quality product available to the market.
We do this through:
• Listening to our customers and partners and committing ourselves to continuous improvements that result in higher levels of client satisfaction.
• Providing employees with the most comprehensive training programs within our industry
• Helping customers become more efficient and profitable
• Empowering our employees to continually find new methods in running our business better
• Maintaining and increasing a responsible commitment to environmental and regulatory guidelines
