Position Summary:
The Commercial Inside Sales Representative is a consultative inside sales position within the Armstrong Business Division. The individual will be responsible for selling commercial level telecommunication products and services (voice, internet and video) and additional services through effective inbound and outbound calling to new prospective businesses and current Armstrong Business Division customers. In addition, the position will support, retain and increase revenues from existing Armstrong Business Division customers.
What’s In It For You:
- Competitive hourly base plus variable pay structure
- Award-winning, positive work environment
- Opportunity for advancement
- Employee recognition programs
- Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
- Generous paid time off & holidays
What You’ll Be Doing:
- Conduct consultative selling of Armstrong Business Division services to small and mid-sized business customers
- Upgrading, contract renewal and customer retention of current Armstrong Business Division customers
- Understand and assess the customer needs and recommend an Armstrong Business Division solution that will satisfy those needs
- Responsible for achieving monthly sales and revenue quota
- Work with the outside sales team to ensure customer opportunities are properly routed and handled
- Work in conjunction with support team to ensure that the customer installation experience is a problem free process
- Build and maintain long-term relationships with current Armstrong Business Division customers and prospective accounts through ongoing contact and communication
- Track competitive activity and market conditions and provide timely feedback and suggestions to management regarding the competitive marketplace
- Maintain knowledge and understanding of current, new and pending applicable telecommunications technologies and trends
- Maintains all sales databases necessary to report client information and sales activity
- Understand and communicate clearly Armstrong’s Business Division value added proposition
- Accurately complete and provide all required paperwork to ensure proper customer installation
- Attend all meetings and training session
- Seek and act upon customers’ feedback regarding total satisfaction
- Adhere to all company standards and business professionalism
- Perform other duties as assigned
What You’ll Need:
- High school diploma or GED required, an associate or bachelor’s degree in business or marketing is preferred
- Previous (two years of more) business-to-business, selling telecommunication or technical related products and/or services is preferred
- Effective communication skills, written and verbal
- Must have sales and negotiating skills
- Ability to deal with change in a fast-paced environment
- Effective time management and organizational skills
- Working knowledge of computers, computer networking and the Internet is preferred
- Requires the ability to multitask as well as work efficiently and effectively within required deadlines
- Ability to learn quickly and apply the knowledge, along have a strong ability to work in a team environment is required
- Must have effective relationship management and negotiation skills
- Strong problem-solving skills
- Ability to learn quickly and apply the knowledge, along have a strong ability to work in a team environment is required.
- Proficient in MS Word, Excel and other MS office software
- A strong work ethic and a winning attitude
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
Skills Required
- High school diploma or GED
- Associate or bachelor's degree in business or marketing
- Two years or more B2B selling telecommunications or technical products/services
- Effective written and verbal communication skills
- Sales and negotiating skills
- Ability to adapt to change in a fast-paced environment
- Time management and organizational skills
- Working knowledge of computers, computer networking and the Internet
- Ability to multitask and work within deadlines
- Ability to learn quickly and work effectively in a team environment
- Relationship management skills
- Strong problem-solving skills
- Proficiency in MS Word, Excel and other MS Office software
- Strong work ethic and positive attitude
What We Do
The Armstrong Group is a family-owned and operated collection of diversified businesses that began in 1946 as a Western Pennsylvania contractor for power and telephone utilities. Its portfolio includes cable telecommunications and broadband, smart security and automation, commercial real estate development, electronics manufacturing and supply-chain solutions, heating, cooling and plumbing services, and frozen twin-pop production. The group emphasizes long-term growth, strong relationships, customer service, and community ties.
