POSITION SUMMARY
The Channel Account Representative provides sales support for assigned channel segments. This role provides reactive phone support, e-mail sales support, and engages in proactive business development efforts to grow Channel Sales. This position is primarily responsible for assisting with sales, updating pipeline, driving interactions, and monitoring assigned email box. This role supports assigned accounts, working in conjunction with the outside sales team to drive new business and meet established sales quotas.
RESPONSIBILITIES
- Works to close opportunities assigned to the Channel Account Representative and/or their assigned accounts.
- Provides strategic sales support to outside sales by providing sales and technical trainings.
- Informs accounts on current promos, new product launches, and Vertiv Partner Program updates.
- Meets assigned sales quotas, objectives & key results (OKRs), and key performance indicators (KPIs).
- Coordinates selling campaigns, qualifies leads, and coordinates customer introductions. Works in partnership with other sales employees to increase sales revenue.
- Provides dedicated support to answer or coordinate responses for all requests from assigned accounts.
- Assists customers in determining the best solution for their needs.
- Understands and communicates company product or services features & benefits and promotes the advantages of our company to assigned accounts.
- Answers basic technical questions about Vertiv products.
- Provides quotes, information on product availability, pricing, and competitive portfolio cross-referencing suggestions.
- Generates, updates and tracks CRM opportunities, whether originated or assigned.
- Works with sales operations team to answer questions regarding company inventory, shipping deliveries, manufacturing timeline, etc. to ensure products and services desired can be delivered to customer given their expectation/need.
- Re-directs calls as appropriate to other departments such as technical support, services, or application engineering.
- Participates in sales events and trade shows to educate and promote products and services.
- Other duties as assigned.
QUALIFICATIONS
Required
- Associate's degree (or equivalent combination of education and experience)
- Minimum of 1 year of work experience required.
- Excellent communication skills, both written and verbal.
- Excellent customer service, organizational, and analytical skills.
- Ability to work and multi-task in a fast-paced environment.
Preferred
- Bachelor's degree
- 1-2 years sales experience or experience with IT resellers.
- Knowledge of technology including software, hardware, and/or networking is preferred.
- Proficient in MS Office. Experience with CRM management preferred.
PHYSICAL & ENVIRONMENTAL DEMANDS
- Standard office environment.
TIME TRAVEL REQUIRED
- >5%
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].
Skills Required
- Associate's degree or equivalent combination of education and experience
- Minimum of 1 year of work experience
- Excellent written and verbal communication skills
- Excellent customer service, organizational, and analytical skills
- Ability to work and multi-task in a fast-paced environment
- Authorized to work in the United States without sponsorship
- Bachelor's degree
- 1-2 years sales experience or experience with IT resellers
- Knowledge of technology including software, hardware, and networking
- Proficient in MS Office
- Experience with CRM management
Vertiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertiv and has not been reviewed or approved by Vertiv.
-
Healthcare Strength — Health coverage is described as comprehensive, with standard medical, dental, and vision plans plus wellness and mental-health resources. Core offerings also include disability and life insurance and an Employee Assistance Program.
-
Leave & Time Off Breadth — Time off includes paid holidays and PTO typical of large employers, and many U.S. salaried roles feature flexible or "unlimited" PTO approaches. These programs are part of a structured, global total rewards framework.
-
Fair & Transparent Compensation — Pay is considered fair at start for many office-based, engineering, and field service roles, and total compensation packages are viewed as stable. In some hourly manufacturing settings, overtime opportunities help boost overall earnings.
Vertiv Insights
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
