We are looking for a Malay speaking Inside Sales Specialist to acquire, onboard, and support premium sellers on an e-commerce platform.
In this target-driven role, you will be responsible for identifying and acquiring new sellers, guiding them through the onboarding process, and helping both new and existing sellers grow their businesses on the platform.
You will work closely with sellers to improve product listings, increase participation in promotional campaigns, and identify opportunities to drive sales and engagement. The role combines seller acquisition, seller incubation, and ongoing account management, making it ideal for a commercially driven professional with strong communication skills and an interest in e-commerce.
Qualifications
- Native Malay language proficiency is mandatory.
- English B2 level or above with strong verbal and written communication skills.
- Bachelor's degree + minimum 2 years of full-time work experience, or
- Qualification below a bachelor's degree + minimum 5 years of full-time work experience.
- Minimum 2 years of inside sales/sales experience. E-commerce sales experience is required.
- Experience in seller acquisition, onboarding, incubation, or virtual key account management is highly relevant.
- Strong verbal and written communication skills, including confidence in cold calling, consulting sellers, and presenting practical sales recommendations.
- Ability to understand customer needs and connect them with relevant platform features and promotional opportunities.
- Good time management and the ability to organize a daily sales pipeline and maintain consistent follow-up.
- A client-focused approach, ownership of business goals, and a strong interest in e-commerce and social media.
- Ability to work collaboratively in a fast-paced, evolving, target-driven environment.
- Acquire new sellers through cold calling and marketing-qualified leads, including businesses selling on other e-commerce platforms.
- Guide sellers through sign-up, onboarding documentation, shop set-up, and product publication.
- Understand sellers’ needs and advise on product listings, photographs, pricing, promotions, and relevant platform tools.
- Encourage participation in campaigns, flash sales, and free-delivery promotions to improve seller sales and engagement.
- Support newly onboarded sellers to build sales and help existing low-revenue sellers improve performance through ongoing consultation.
- Manage and prioritize a seller portfolio, identify growth opportunities, and follow up consistently toward agreed sales and activity targets.
Skills Required
- Native Malay language proficiency
- English proficiency at B2 level or above
- Bachelor's degree and at least 2 years of full-time work experience
- At least 5 years of full-time work experience if education is below a bachelor's degree
- At least 2 years of inside sales or sales experience
- E-commerce sales experience
- Experience in seller acquisition, onboarding, incubation, or virtual key account management
- Strong verbal and written communication skills
- Confidence with cold calling, seller consultation, and presenting sales recommendations
- Ability to understand customer needs and recommend relevant platform features and promotions
- Time management and daily sales pipeline organization skills
- Client-focused approach and ownership of business goals
- Interest in e-commerce and social media
- Ability to work collaboratively in a fast-paced, target-driven environment
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
