Inside Sales Representative (B2B Sales Customer Expert I)

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Profile : B2B Sales Customer Expert I

Advertised as : Inside Sales Representative
Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid
Reports to: B2B Sales Supervisor
Contract: Regular, Full-time
Grade: High School Diploma
Travel Requirements: No
For existing vacancy: Yes
About Us

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matters

• Inclusive - Everyone is Included and everyone wins

About the job

As a Sales Representative, your sales expertise combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. An opportunity to work with one of the world’s best clients in the website and domain hosting business. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.

Salary: Base pay of CAD 20/hour with additional bonus earning potential between 5% to 15% based on KPI achievement of set targets, paid monthly. 

Responsibilities

• Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management

• Serve as a trusted consultant with customers to get the most out of a wide range of domain registration, web hosting products on the use of a delicate range of products and services working for one of the world’s best clients in this industry.

• Reach assigned sales target.

• Consistently deliver outstanding customer experience while prioritizing and delivering assigned sales quota

• Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.

• Master knowledge on one or several core products.

• Handle a moderate volume of potential clients on a daily basis through calls, aligning support with opportunities

• Manage daily activities independently and proactively based on customer needs and incentives.

Qualifications

• Associate’s degree or certification from an accredited program for technical and/or GED/ High school education required.

• 1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred)

• 1 year+ of experience troubleshooting basic hardware, software, or connectivity issues (preferred) and related tech support experience

• Strong verbal and written communication skills to pitch on the phone and compose compelling

• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets

• Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 3 weeks training, 2 weeks annual leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• On-site for the first 3 months of employment, and hybrid afterwards. 

• Training Hours of Operations: 8 weeks of training from 9AM - 6PM. 

• Hours of operations: The program operates 7 days a week, 9 hours a day with a shift window between 9:00 am to 11:00 pm ET. The shift schedule may be subjected to monthly updates. 

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.