At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
As an Inside Sales Manager, you will support our Sales Team focused on the Austrian Market You will help strengthen long-term customer relationships and position Mitel as a leading provider of Unified Communications, Contact Center, and Collaboration solutions.
In this role, you will act as a trusted advisor to both customers and internal stakeholders while contributing to the achievement of our sales objectives.
Key Responsibilities
- Generate revenue through renewals, upselling, and cross-selling activities within existing customer accounts
- Identify and develop new business opportunities with both existing and prospective customers
- Expand the services business, including contract extensions, innovations, and migration projects
- Execute defined sales campaigns in collaboration with Marketing and the Direct Sales organization
- Conduct customer meetings and commercial negotiations with key stakeholders regarding existing contracts and service agreements
- Prepare proposals, quotations, and support the commercial processing of customer orders
- Support pipeline qualification and opportunity generation activities
- Ensure accurate and timely documentation of all sales activities within the CRM system
- Maintain sales documentation and reporting
- Manage the handover of successfully closed business to Delivery teams
- Ensure compliance with established sales processes, policies, and guidelines
Your Profile
- Completed commercial vocational training with a focus on IT, Business Administration, or a related field and professional experience, sales experience in the IT or communications technology industry
- Strong understanding of the importance of IT solutions within our target markets, particularly in the areas of Communications and Collaboration Services
- Proven customer engagement and negotiation skills, with the ability to align company solutions with customer needs
- Strong team spirit, excellent communication and presentation skills, and a structured, analytical working style
- Proficiency in CRM platforms and digital sales tools (e.g., Salesforce, LinkedIn Sales Navigator)
- Highly self-motivated, results-driven, and willing to travel as required
- Fluent German and good English language skills, both written and spoken
Personal Attributes
- Strong communication and influencing skills
- Entrepreneurial mindset with a strong focus on achieving results
- Collaborative team player with the ability to work effectively across departments beyond Sales
What We Offer
- Flexible working hours and the opportunity for hybrid/mobile working
- Short decision-making processes and direct interaction with leadership teams
- A high degree of autonomy and ownership in your role
- Individual learning, development, and career growth opportunities
- Competitive compensation and additional company benefits
- A collaborative team environment with regular social and networking events
To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.
For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Skills Required
- Completed commercial vocational training focused on IT, business administration, or a related field
- Professional sales experience in the IT or communications technology industry
- Understanding of IT solutions, particularly communications and collaboration services
- Customer engagement and commercial negotiation skills
- Strong communication and presentation skills
- Structured and analytical working style
- Proficiency with CRM platforms and digital sales tools, such as Salesforce and LinkedIn Sales Navigator
- Self-motivated, results-driven, and willing to travel as required
- Fluent German written and spoken
- Good English written and spoken
What We Do
Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers. With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries. Throughout our long history of industry experience, innovation has been core to Mitel’s DNA – allowing us to become experts in evolving to meet your needs and help you do the same for your customers. It’s why we’re the only company that wakes up every day exclusively focused on helping you take your communications from where they are today to where you – and your customers – need and expect them to be.
