Inside Sales Representative 3

Pay: $31-$38 per hour (Actual pay will be based on experience, skills and internal equity)

Location: Raleigh/Durham, NC

The Role

The Inside Sales Representative 3 (ISR 3) is a senior subject-matter expert who contributes beyond individual execution through mentoring, problem-solving, and process improvement.

ISR 3 team members help elevate the capability and consistency of the entire team.

This role requires strong execution, clear communication, and accurate system work in a fast-paced environment.

About CSI

CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.

We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

What You’ll Do

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow-through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams
• Handle increased complexity, non-standard requests, or higher-risk situations
• Serve as a product, process, or customer-segment resource for others

Education & Training

• High school diploma required; college credits desired; technical/mechanical emphasis. preferred.

Experience

• 6+ years experience in an inside sales support, customer support, order management, or technical customer service, with demonstrated expertise in complex customer situations ,deep product / process knowledge, and experience serving as a resource for others.
• Equivalent experience to progression from ISR 2 may be considered.
• Experience in the hygienic/sanitary process equipment industry, preferred.

Why Join CSI?

• Competitive compensation: $31-$38 per hour.
• Growth-focused, team-oriented culture
• Diverse, high-impact industrial projects
• Strong benefits + career development support

Benefits & Perks

CSI offers a competitive benefits package including:

• Health and wellness benefits
• Paid time off
• Retirement planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Work Environment / Physical Requirements

Our environment emphasizes accountability, respect, teamwork, and continuous learning.

This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.

CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.

Equal Opportunity Employer

CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.

Applicants must be authorized to work in the United States. CSI participates in E-Verify.