The Role
Support Account Executives by preparing and managing quotes, coordinating with vendors, handling renewals and deal tracking in CRM, communicating order/status to customers, and coordinating with Ops/Finance to ensure timely fulfillment.
Summary Generated by Built In
The Inside Sales Representative (ISR) plays a critical role in supporting the sales organization by managing quoting, vendor coordination, renewals, and customer engagement throughout the sales lifecycle. This role partners closely with Account Executives (AEs), vendors, and internal teams to ensure accurate, timely, and customer-focused sales support in a fast-paced technology environment. The ideal candidate is detail-oriented, highly organized, comfortable with technology products and vendors, and motivated to contribute to team success and customer satisfaction.
Key Responsibilities
Essential Functions & Responsibilities:
- Partner with Account Executives to support new business, renewals, and expansion opportunities.
- Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
- Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
- Support deal registration, pricing approvals, and vendor programs as required.
- Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information
- Identify suitable product alternatives for discontinued or constrained items
- Track lead times, supply chain constraints, and communicate updates to sales teams and customers
- Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status
- Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment
Skills, Knowledge and Expertise
- Required
- Excellent verbal and written communication skills.
- Prior successful experience as an ISR or prior successful technology support experience.
- Excellent organizational and time management skills.
- Excellent customer service skills.
- Able to work collaboratively as part of a sales team.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.
Preferred
- BS Degree in Business or a technology-related field preferred
- Experience working with major technology vendors and distributors
- Understanding of deal registration, licensing, and subscription-based sales models
- Ability to interpret quotes, part numbers, SKUs, and pricing structures
- Collaborative mindset and desire to grow within a sales organization
Work Environment:
- Collaborative team environment with strong AE/ISR partnership
- Remote with some local office presence
- Occasional travel (approximately 15%)
- Exposure to leading technology solutions and vendors
About
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
Skills Required
- Excellent verbal and written communication skills.
- Prior successful experience as an ISR or prior successful technology support experience.
- Excellent organizational and time management skills.
- Excellent customer service skills.
- Able to work collaboratively as part of a sales team.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.
- BS Degree in Business or a technology-related field.
- Experience working with major technology vendors and distributors.
- Understanding of deal registration, licensing, and subscription-based sales models.
- Ability to interpret quotes, part numbers, SKUs, and pricing structures.
- Collaborative mindset and desire to grow within a sales organization.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Blue Mantis (fka GreenPages) provides digital technology services and strategic guidance to help clients modernize their businesses with next-generation technologies. With 30+ years expertise across managed services, cybersecurity, and cloud, Blue Mantis delivers innovative solutions that enable clients across all industries to compete successfully and meet ambitious digital goals
