The Role
Handles inbound and outbound sales calls, assesses customer needs, explains products and services, maintains customer records, resolves concerns, supports physician communication, and achieves sales goals. The role also performs warehouse, purchasing, delivery, returns, order correction, and safety compliance duties as needed.
Summary Generated by Built In
Job Summary & Responsibilities
The Inside Sales Rep [Optigen] increases revenue by responding to/initiating incoming/outgoing potential customer inquiries and uses company resources, policies, and procedures to provide complete/accurate data.
- Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
- Assumes additional duties in warehouse, purchasing, customer account management, and CPAP patient care
JOB FUNCTIONS
- Establishes customer contact by receiving inbound or initiating follow up outbound calls
- Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Provides customer follow-up as required
- Contributes to departmental objectives by accomplishing required contact and sales results
- Performs warehouse and purchasing duties as needed
- Organizes, processes, and receives deliveries and returns
- Reviews and corrects orders as necessary
- Monitors warehouse for compliance of safety policies
Education
- High School Diploma, Required
Work Experience
- Inside sales, Required
- Warehouse and/or purchasing, Preferred
- Supervisor, Preferred
- Customer account management, Preferred
Knowledge, Skills, and Abilities
- Medical industry beneficial
- type at least 25-30 words per minute
- Prior computer experience
- obtain appropriate licensure where license required
Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.
Skills Required
- High school diploma
- Inside sales experience
- Warehouse and/or purchasing experience
- Supervisor experience
- Customer account management experience
- Medical industry knowledge or experience
- Typing speed of at least 25–30 words per minute
- Prior computer experience
- Appropriate licensure where required
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
