Job Summary
The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.
Key Responsibilities
- Receives and responds to all customer inquiries, orders, and complaints.
- Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
- Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
- Provides customers and other Branches with any data and backup data as requested.
- Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
- Reports on all out-of-line conditions affecting customer satisfaction.
- May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
- May open and/or close operations facilities in some branches.
- Performs other duties as requested.
Knowledge and Skills
- Excellent communication skills, verbal and written to enhance relationships with customers and team members.
- Quick learner, attention to detail, and adaptability skills.
- Excellent customer service and organization skills.
- Emotional Intelligence and strong collaboration skills.
- Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
- Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.
Qualifications
- Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.
- Must have reliable transportation.
Skills Required
- Excellent verbal and written communication skills
- Strong customer service, organization, emotional intelligence, and collaboration skills
- Quick learner with attention to detail and adaptability
- Basic knowledge of or ability to learn Microsoft Office and Salesforce CRM
- Basic knowledge of operational processes including deliveries and pickups (rental industry)
- Minimum one year experience as an Inside Sales Rep or on a sales desk (preferred), ideally in construction equipment or underground safety rental industry
- Reliable transportation
- Compliance with company drug and alcohol policy and safety regulations (safety-sensitive role)
What We Do
National Trench Safety (NTS) specializes in the rental and sale of trench safety, traffic safety and related equipment and services. NTS also provides OSHA compliant training courses for customers, as well as engineering services for site specific trench safety plans and site specific traffic safety plans. NTS has a national footprint with over 67 branch locations from the East Coast to the West Coast in addition to its corporate headquarters in Houston, Texas.
