Inside Sales Program Manager
Sales Focus Inc. (SFI)
Location: North Charleston, SC
Full-Time | Base Salary + Performance Bonus + Benefits
About Sales Focus Inc.
Sales Focus Inc. (SFI) is the pioneer and leader in sales outsourcing. For more than 25 years, we have helped companies across the United States and internationally accelerate revenue growth through outsourced sales solutions, dedicated sales teams, and customer acquisition strategies.
Since 1998, SFI has launched over 1,300 sales campaigns and hired more than 12,000 sales professionals across industries including technology, energy, telecom, healthcare, SaaS, and professional services.
We are currently seeking an experienced and driven Inside Sales Manager to lead B2B SDR and appointment-setting programs for national clients.
Position Overview
The Inside Sales Manager is responsible for overseeing business-to-business inside sales and appointment-setting programs for SFI clients across multiple industries. This role focuses on outbound prospecting, lead generation, appointment setting, pipeline development, and client acquisition.
The Inside Sales Manager will lead SDR teams responsible for engaging decision-makers, qualifying opportunities, and setting appointments for enterprise and mid-market sales organizations.
This individual will oversee daily sales operations, coaching, recruiting, KPI management, and client communications while driving overall program performance and growth.
Key Responsibilities
- Lead and manage B2B SDR and appointment-setting teams across multiple client programs
- Oversee outbound prospecting initiatives targeting business owners and executive-level decision-makers
- Serve as the primary operational liaison between SFI and assigned clients
- Participate in client kickoff meetings, onboarding, and launch planning
- Recruit, interview, onboard, and train inside sales representatives and SDRs
- Develop call strategies, outreach cadences, scripts, and operational playbooks
- Conduct ongoing coaching, call reviews, and performance management sessions
- Monitor KPIs including outbound activity, contact rates, appointments set, pipeline creation, and conversion metrics
- Ensure teams consistently achieve client objectives and monthly performance goals
- Identify process improvements and operational efficiencies to increase performance
- Deliver weekly reporting, recommendations, and strategic insights to clients and executive leadership
- Drive client satisfaction, retention, and program expansion opportunities
Qualifications
- 3+ years of inside sales management, SDR leadership, or appointment-setting management experience
- Prior experience managing outbound B2B sales development teams required
- Proven ability to lead teams against KPIs, quotas, and pipeline generation goals
- Experience in outsourced sales, lead generation, SaaS, technology, staffing, or professional services preferred
- Strong coaching, leadership, and employee development skills
- Ability to manage multiple programs and priorities simultaneously
- Excellent communication, organizational, and problem-solving skills
- Experience using CRM systems such as HubSpot or Salesforce preferred
- Proficiency with Microsoft Office and virtual communication platforms
Compensation & Benefits
- Competitive base salary plus uncapped performance incentives
- Health, dental, and vision insurance
- 401(k) program
- Paid time off and paid holidays
- Career advancement opportunities within a growing national organization
- Collaborative, entrepreneurial, and performance-driven culture
Why Join SFI?
Sales Focus Inc. is one of the most established names in outsourced sales. Our inside sales division supports national and international clients looking to accelerate pipeline generation and customer acquisition through dedicated SDR and appointment-setting teams.
This role provides the opportunity to lead high-impact B2B sales programs, work directly with executive leadership, and play a key role in scaling strategic client partnerships.
If you are a competitive, results-driven leader who thrives in fast-paced B2B sales environments, we encourage you to apply.
Learn more about Sales Focus Inc. at www.salesfocusinc.com
Skills Required
- 3+ years of inside sales management experience
- Prior experience managing outbound B2B sales development teams
- Proven ability to lead teams against KPIs
- Experience in outsourced sales or lead generation preferred
- Strong coaching and leadership skills
- Excellent communication and organizational skills
- Experience using CRM systems such as HubSpot or Salesforce preferred
What We Do
Our Focus is on Sales Outsourcing for local, national, and global businesses and has been since we pioneered the Sales Outsourcing industry in 1998. Sales Focus Inc. (SFI) customizes sales outsourcing solutions to meet our clients' needs no matter the territory or size. We are not an offshore company, and all of our services are within the USA. SFI builds intelligent sales outsourcing solutions for companies that need immediate revenue generation. Over the last 25+ years, SFI has generated more than $1 billion in revenue for our clients. S.O.L.D.™, our repeatable process and methodology, has allowed us to work with many industries including technology, energy, financial services, tourism, telecommunication, healthcare, and more. Our solution is a "true" business outsourcing model whereby the sales team is exclusively recruited, trained, and managed for each client. Each sales agent only represents one client. We protect our clients' brands through extensive and personalized recruiting and training processes. We develop sales plans and recruit highly qualified sales professionals. We then manage that team to meet our clients' revenue goals. Many organizations may have a sales team in place, but our scalable solutions allow our customers to meet the demands of today's market. If acquiring small and medium business (SMB) is part of your organization's charter, SFI is your solution. SFI has engaged with Fortune 2000 companies across the USA to supplement their existing sales organizations for SMB acquisition. In 45 days or less, we will build a team and have feet-on-the-street acquiring clients.
