Main objectives:
- Handle machine rental movement transactions and related documentation accurately and in a timely manner.
- Ensure the smooth execution of sales order transactional processes, including order creation, delivery processing, and system updates.
- Maintain efficient coordination and communication with Sales, RSS, Warehouse, Logistics, and other stakeholders to ensure timely order fulfilment.
- Support the Sales Development team in handling customer complaints, returns, exchanges, and issue resolution.
- Maintain accurate records and SAP transactions to ensure traceability of machine movements and order processing activities.
Job Responsibilities
1. Machine movement process:
- Process machine rental movements, including machine issuance, transfers, exchanges, returns, repairs, and inbound transactions in SAP.
- Create and maintain rental contracts, delivery notes, and related machine movement documentation.
- Ensure all machine movements are accurately updated and traceable in SAP based on information provided by RSS.
- Monitor and reconcile machine movement records to maintain alignment between physical machine locations and SAP data.
2. Order entry:
- Process all common order administration activities efficiently for both EDI and non-EDI orders.
- Check open orders, product availability, customer requirements, and delivery schedules.
- Ensure customer notes and special instructions are considered during order processing.
- Send order acknowledgements and delivery confirmations to customers.
3. Order processing:
- Advise customers, suppliers, and transport providers on order status, product shortages, expected delivery dates, price changes, and possible solutions.
- Monitor backorder releases, check stock availability, merge orders when appropriate, set delivery dates, and release orders in SAP.
- undefined Complete billing activities and ensure invoices and supporting documents are submitted according to agreed billing methods (EDI, e-Invoicing, customer portal, etc.).
4. AdhocTask:
- Maintain proper records of invoice submissions and supporting documents.
- Maintain filing and documentation related to order fulfilment activities.
Job Requirement
- Seamless execution from order, book to ship through working closely with internal cross functional teams (Sales, Finance, Front Office, Logistic)
- Assigned to work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
- Be the single point of contact for customers for orders status and inquiries.
- Fluent in English and Mandarin is an advantage
- Good attitude, team player and adaptable to change
Experience
- Minimum 1-3 years of experience in Order Fulfilment, Customer Service, Logistics, Sales Administration, or a related role.
- Knowledge of ERP systems (SAP system is added advantage).
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Knowledge of CRM systems, such as Microsoft Dynamics, is an advantage.
Contact person:
Kok Leong Cheong Assistant Manager, People Team [email protected]Please submit your application via the ‘Apply’ button. The recruiter’s email is for enquiries only.
Skills Required
- Minimum 1–3 years of experience in order fulfillment, customer service, logistics, sales administration, or a related role.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Knowledge of ERP systems.
- Knowledge of SAP.
- Knowledge of CRM systems such as Microsoft Dynamics.
- Fluency in English and Mandarin.
- Good attitude, teamwork, and adaptability to change.
What We Do
GF – with its three divisions GF Piping Systems, GF Casting Solutions, and GF Machining Solutions – offers products and solutions that enable the safe transport of liquids and gases, as well as lightweight casting components and high-precision manufacturing technologies. As a sustainability and innovation leader, GF strives to achieve profitable growth while offering superior value to its customers for more than 200 years. Founded in 1802, the Corporation is headquartered in Switzerland and present in 34 countries with 138 companies, 60 of which are production companies with 83 facilities. GF’s 15’207 employees worldwide generated sales of CHF 3’998 million in 2022.
