Docketly Inside Sales & Operations Coordinator
About Docketly: Docketly, sister company to ABC Legal Services, is a growing company based in Longmont, Colorado. For the creditor's rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By combining our proprietary software with a nationwide network of attorneys, we've redefined what's possible in legal support services.
What You'll Do
This role is built for someone who knows how to work a phone, close under pressure, and hit a number — every single day.
- Own a portfolio of open court hearings — working your accounts daily through calls, texts, and emails to secure attorney coverage
- Negotiate rates in real time, including above-standard offers in competitive markets, while protecting margin — think of it as closing a deal on a tight timeline
- Triage a fast-moving pipeline of competing priorities, make confident judgment calls, and communicate decisions clearly to your team
- Manage last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset
- Track your activity, confirm assignments, and keep pipeline data accurate for reporting — your numbers tell your story
- Partner cross-functionally to identify coverage gaps and drive process improvements proactively
What We're Looking For
- A proven track record in high-volume outbound or inbound calling — you're comfortable on the phone and efficient with every interaction
- Real negotiation experience: you know how to handle a counteroffer, hold your position on price, and still get to yes
- Strong pipeline instincts — you can prioritize a full book of open accounts, make sound calls quickly, and explain your reasoning
- Highly organized with the ability to manage multiple open cases simultaneously without anything slipping through the cracks
- Tech-savvy and quick to learn new platforms; experience with CRM or scheduling tools is a plus
- A consistent history of hitting or exceeding KPIs in a metrics-driven environment
You'll Thrive Here If You've Worked In…
- Inside sales, SDR/BDR roles, account management, or collections
- High-volume call center or outbound sales environments
- Staffing, dispatch, or gig platform operations where speed and relationship-building were the job
- Any role where you picked up the phone, hit a quota, and solved problems under pressure
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with Company Matching
- Paid Time Off
- 7 Paid Company Holidays
- 4 Floating Holidays per Year
- Life Insurance and AD&D Insurance
- Long-Term Disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Pay Range: $20.00/hour Schedule: Monday–Friday, In-Person, Longmont, CO
Skills Required
- Proven track record in high-volume outbound or inbound calling
- Real negotiation experience, including handling counteroffers and protecting margin
- Strong pipeline management and prioritization instincts
- Highly organized with ability to manage multiple open cases without errors
- Consistent history of hitting or exceeding KPIs in a metrics-driven environment
- Tech-savvy and quick to learn new platforms
- Experience with CRM or scheduling tools
- Experience in inside sales, SDR/BDR, account management, collections, staffing, dispatch, or high-volume call center environments
What We Do
ABC Legal, trusted by over 50,000 professionals, including law firms, businesses, government agencies, and individuals, stands as the largest provider of service of process. Additionally, we serve as the official process server for the U.S. Department of Justice. Our subsidiary, Docketly, operates seamlessly within our digital ecosystem, offering appearance counsel on a bespoke platform designed for efficiency. We optimize the legal process by leveraging cloud-based applications compatible across desktops, browsers, and smartphones, ensuring partners and clients save time and resources while maintaining utmost compliance, control, and transparency. With a network of over 3,000 process servers spanning across all 50 states and 77 countries, ABC Legal is headquartered in Seattle, WA. Explore our legal solutions and learn more about our subsidiary company, Docketly, at www.abclegal.com.
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