Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
In This Role
- Develop and execute ongoing performance management programs with clear KPIs, coaching, and accountability structures that drive continuous improvement and business results
- Analyze and optimize territories and account assignments by assessing customer potential, call cycles, and historical performance to strengthen customer coverage and maximize revenue growth
- Provide hands-on sales coaching through skill development sessions, targeted feedback, and support on complex customer interactions
- Conduct comprehensive workload and call-volume analysis to identify operational inefficiencies, rebalance workload, and enhance team productivity and responsiveness
- Establish and maintain a structured process for tracking and reporting key performance metrics, including revenue, new buyer acquisition, share of wallet (SOW), outreach activity, pipeline health, and other relevant KPIs
- Partner with senior leadership to execute strategic account movements, ensuring territories and resources are aligned with market opportunity and business priorities
- Lead a robust onboarding program for new hires, emphasizing consultative selling, product expertise, customer value articulation, and mastery of sales tools and processes
- Leverage Salesforce CRM and reporting tools to track performance, monitor training effectiveness, support forecasting, and ensure the team operates with accurate and timely data
- Collaborate with Talent Acquisition to meet quarterly hiring targets, supporting organizational growth
- Develop and maintain standardized operating procedures to ensure consistency in sales execution, documentation, customer outreach, and internal workflows
- Serve as the primary escalation point for customer or operational challenges, collaborating with cross-functional teams to ensure issues are resolved quickly and effectively
- Strengthen communication across departments, building strong partnerships with marketing, customer service, operations, and product teams to streamline workflows and support shared goals
- Foster a collaborative, accountable team culture, encouraging professional development, celebrating wins, and promoting behaviors that reflect company values
- Attend a minimum of 4 markets per year
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
Leadership and Team Management
- Supervise and lead employee(s), ensuring efficient and effective operations
- Provide coaching, training, and mentorship to team members, ensuring they have the skills and knowledge required to perform their jobs effectively
- Monitor team performance, provide feedback, and ensure that company policies and procedures are followed
- Promote a positive and collaborative team environment, encouraging employee engagement and teamwork
- Foster strong communication within the team, ensuring clarity of roles, expectations, and goals
- Identify and address skill gaps or performance issues promptly, implementing development opportunities and support plans as needed
- Encourage innovation by involving team members in problem-solving and process improvement initiatives
The Ideal Person
- 4+ years’ experience leading and growing an inside sales team
- Proven sales experience across multiple segments
- Advanced proficiency in Salesforce CRM required
- Strong analytical skills with the ability to interpret performance data and implement improvements
- Excellent communication and coaching abilities
- Ability to travel to attend a minimum of 4 markets per year
Top Skills
What We Do
Welcome to Four Hands. For over 25 years, we've been a leading designer and wholesaler of well-crafted furniture and décor, helping people create spaces that feel like home.
Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers.
Our pieces are unique to us — the product of careful trendspotting, selected materials and innovative design techniques for an ever-expanding assortment. Our trade customers have 24/7 online access to 6,000 design-forward products, from living and dining room to art, outdoor, accessories, and more.
Receiving numerous recognitions and accolades, including ranking in the Inc. 5000 list 14 times, Four Hands is one of the most dynamic companies in the furniture industry today. We hire the most experienced people in the industry and talented individuals with robust backgrounds to bring a fresh approach to the furniture business. As a team, we actively challenge ourselves on the notion of what’s possible. The only thing we take more seriously than doing great work is having great fun.
